Post Office Workers...I have a question

[GinnyEmma]

??? Um, yes the USPS agrees-she has the right to refuse that mail. It's in the manual (a pp linked it upthread) and I'm a carrier and send back refused mail all the time-I know how it works

Missed that. My bad. So why hasn't it been dealt with like that? Anything in the manual to explain it?

 

[herdtoDisney]

Yes, it was discussed upthread that, because it was left in a collection box to be returned, rather than with a carrier (like, from your own mailbox) that the automated processing equipment was reading the barcode on it (from the origional delivery) and re-sorting it to her address (basically, it is looping). The automated equipment doesn't read endorsements like refused, unknown, ect...a human clerk has to process those.