Post here regarding WDW cutbacks, changes & Complaints

What are your plans because of cutbacks?

  • DEFINITELY canceling....I am very mad at Disney

  • Am mad but Still going..This isn't going to change our plans!!!

  • Am very mad but haven't made a decision yet

  • Am not mad at all.....I LOVE DISNEY!!!


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Gee, maybe if I chant enough, I too will stop questioning Disney's cutbacks and just be happy that I'm at Disney! I wonder if this will work with my frustrations with the airlines, etc.? Of course, a frontal lobotomy would be another effective tool in rendering me complacent and non-confrontational as well :)!
 
Just a few observations from a Disney vacation veteran:
1. For my family, EE was a very nice perk to staying on Disney property. Not a deal maker or breaker solely on it's own merits, but, as stated; a pretty nice perk.

2. We have decided to cancel our on-site reservations and booked off-site this year. (Sheraton's Vistana Resort). Cancellation of EE did play a part in our decision; but, it wasn't the only factor. Also, involved in our decision making process was to decide if there is a substantial advantage to staying on Disney property any more? As you all know, Disney resorts are expensive compared to likewise accomadations off property. Probably the biggest factor in our decision is that we will have 4 people in our party(2 adults, 2 children) this year. We can stay in a 1,200 sq ft, 2br deluxe, resort room for less than what we would pay to stay at the All-Star resorts on property. We figured that we might as well be comfortable if we're going to pay the same money(shorter hours at the parks meaning more time at the resort and in the rooms).

3. Does this affect Disney's bottom line? I'm only one person on one vacation, but, I think there are more and more people who love disney like we do that are starting to question Disney's loyalty to us, it's customers. Disney's decision's to cut the advantages to staying on-site have cost them money(at least what they are getting from me this year).Because we are staying off-site, we will also purchase our tickets on a more limited basis than we would normally do when staying on-site(length of stay).
This will affect their bottom line eventually.

4. Having said all this, we will continue to go to Disney because we love the "magic". But, because we feel as if Disney is taking us for granted; we will express our dissatifaction with their policies by staying off-site and by purchasing fewer admissions. At least for this year.
 

We are not morning people so we have never used EE, however I can see why it might be a nice perk. We stayed off-site only once and will never do so again. For us, the resort is part of the whole experience. The one time we stayed off-site we were at a very nice hotel, no objections, but it was just that, a nice hotel. When we stay on site everything is part of our Disney vacation. I think that for those people who spend all of their time at the parks and the hotel is just a place to sleep staying off-site probably makes more sense, but for those, like us, who want to be immersed in Disneyana and think of the resorts as another piece of the experience it is still worth it. Not to mention that one of the biggest advantages to staying on-site is how easy it is to take a break at our hotel in the middle of the day and then go back.
Recently we stayed at Atlantis on Paradise Island in the Bahamas, more expensive than a Disney Deluxe property. It was a very interesting hotel, well themed with lots to do but it just didn't compare in terms of service, cleanliness, or experience. Even my jaded DH kept saying "This certainly isn't run by Disney"
The people who run Disney will make their decisions based on what is best for their product. I will spend my hard-earned money on the vacation I feel gives me the best value and enjoyment. For now, that's still a Disney hotel (especially because we got a good rate $189 a night for a Savannah view at AKL) We don't mind going off season with the shorter hours but also shorter lines and better rates. Ours is an open economy and people vote with their wallets. We didn't care about EE but we did care about the rate and the hotel. I guess Disney will respond accordingly.
 
We have always enjoyed staying on property before. I agree that the whole experience is enhanced by staying on-site. The whole EE thing isn't a major, major, deal to us. The prices of the resorts are what's getting us. It's now$124 per night at the All-star resorts which is basically a regular hotel/motel room. We tend to be a family that spends most days, all day in the parks, and only return to the room to sleep. So, we thought it would be good to try off-site for once(better hotel value). We may regret it, but, it's something we feel we must try once. I have no problem with disney's quality, it's just frustrating dealing with their arrogance at times.
 
I love Disney, but I must admit that I'm quite disappointed about all the cut backs. My brother-in-law and his family are coming with us and it will be their first trip to Disney, ever. It bothers me that they'll be missing out on alot of things that use to be included in on-site ressies. My reservation was the most expensive one I've ever made to stay at Disney and it is so much less than I'm use to getting.
The thing that bothers me the most is that people are being sent postcards from them with offers to upgrade their ressies from moderate hotels to deluxe hotels for moderate rates, yet not one die-hard Disney fan (like myself) that I know has been sent one of these postcards. We are the ones who go year after year, we are the ones still going, we are the ones still touting Disney Magic so why aren't we the ones getting these great discount offers. No one can tell me that they don't know who comes year after year. I feel like they know but are now taking us for granted and that saddens me. The problem is, that I love going and I won't let anything stop me but I wish they would show a little appreciation for our loyalty.
Enough giping! I'm going to have a great time regardless of lack of perks or cutbacks and I hope everyone who's going in the upcoming months will just sit back and enjoy what Disney still has to offer.:rolleyes:
 
/
EE is early entry, Disney refers to it now as Surprise Mornings. They use to open up certain parks on certain days an hour earlier so that the resort guests could take advantage of the rides without the crowds and now they are stating that due to popular demand :rolleyes: they have taken it away and replaced it with the character caravan. I believe they did it soley to cut back not because people asked them to and that is why I am a little peturbed. Wish they wouldn't lie or mislead people to think that.
 
Lori- True, they are putting a spin on it, but at least they did add something when they took EE away. I know that to some its far from an even trade. But for us, a family who didn't use EE, but has a 3-year old son who loves the characters, its a gain. Plus, we no longer have to cross off EE parks for that day because they were too crowded. Granted, we did not ask for this change, and so were not part of the "popular demand", but if we had been asked, we would have said that for us, it would be a positive change.

Its hard to say how many people prefer EE to the Character Caravan, but those that are happy with the change, or at least indifferent, are not going to post nearly as much as those who are not happy.

All that said, I still wouldn't be surprised to see EE return in some form when crowds get back to pre-recession levels.
 
I must be missing something if the character caravan is supposed to replace EE! The purpose of EE was to allow on-site guests access to the parks before the crowds built, it had nothing to do with characters! We loved EE since we could see in 2 hours as many attractions as it would otherwise take nearly a whole day! It was a huge benefit for people like me who hate to waste time in lines. We would be out of the parks by 1:00 having seen everything we wanted, which left the rest of the day to go to a waterpark, another park or just relax by the pool. If you made the effort to get out early for EE, you reaped tremendous benefits. IMO, it is a big loss, which can hardly be replaced by "character caravans".

I can't imagine who asked for EE to be removed. I agree with Lori, how stupid do they think people are to believe that they removed EE because people wanted them to? Now that is an insult.
 
cforza,

I'm sorry that Disney doesn't operate for your convenience. If you go back through the majority of people didn't use EE. They employed other strategies or didn't use it at all.

Having been there since the cuts have taken place and reading many more positive comments then negative I know my trip in 17 days will be magical as always.

I know you have strong feelings for US/IOA. Can you tell me why their attendance is off more then Disney's?
 
Possibly the reason that US/IOA's attendance is worse than Disney's is although they talk of resort guests getting front of the line passes, when you go when they 1st open, only a couple of rides are even operating...some not until 11 am, and some not until later. Also, trying to find something to eat before noon is like trying to find a needle in a haystack. The employees at US/IOA don't come near to having the guest service that you will find in the Disney parks, and the US/IOA parks are not as clean. Yes, they have great thrill rides, and if that is your thing, then the rest of this may not matter, but for many, it does.
At least when you enter the Disney parks in the morning, all of the rides, and eateries that are supposed to be open that day are. You may see some carts or counter service closed for the season, but you will not lack from choices of places to eat or grab something to drink.
 
Thanks for the EE explanation. When we were there in December they had the character caravan. DS wasn't the least bit interested and we passed the lobby. I was disappointed that there wasn't anyone at the service desk when we were leaving. (The one across from Registration.) I wasn't about to stop at Registration with a question while the line was winding around! Unfortunately, I had trouble getting to the Turnpike. On our first visit I had stopped at the desk in the lobby and they were soooooooooo helpful. Had a business size card with exact directions to the Turnpike! Not this time. And considering we were at a different resort than the first time, I could have used directions!
 
First of all Mitch, I don't have "strong feelings" for IOA/Universal. I'm not a fanatic of any Theme Park. I travel A LOT. I only take one out of every 16 or so vacations in Disney (about every 3 years) I merely appreciate good customer service. If you insist on hearing why I feel that at the current time Universal is doing a better job than Disney I'll try and explain it to you, but since I don't profess to be an expert, take it for what it's worth and realize it's just an opinion.

I also don't bother to moniter attendance at Theme Parks so I wouldn't have a clue as to why and if attendance at Universal is down, other than the fact that attendance at ALL vacation destinations is down, so it is perfectly logical that that would be the case at Universal. Tourism in Hawaii is down considerably too, but across the boards they are cutting rates at Hotels, airfares and restaurants, which is what most tourist destinations are doing, including Universal but not Disney.

I used EE because I had to in order to avoid lines. I didn't necessarily like being the drill sargeant to get everyone up and out, but it sure beat the alternative to standing in 30 minute lines all day. Now if that doesn't bother you then that's great.

I love the fact that IOA/Un. had no lines! Since we stayed on site, we didn't have to rush in the morning. We took our time, knowing that with FOTL we could stroll in ANY time, at 10:30 when everything was open, and breeze onto any ride. If you've never experienced that, then you don't know how truly great it is. You can even ride the best rides, like Spider Man over and over again. I don't think you have experienced FOTL, so you can't possibly realize how wonderful it is. I would imagine that visiting Universal/IOA as an off-site guest and waiting in line would be every bit as frustrating as it is in Disney and possibly more so.

I also appreciate that the cost of a Universal Deluxe Hotel is considerably less than a Disney Deluxe. That is not just my opinion, but a fact. You can get great discounts at Portofino and Hard Rock, and they truly are fantastic hotels. Since I've stayed at Disney Deluxe and Universal's I can make an educated comparison. Plus the service in those hotels is phenomenol. It is also great at Disney, but hey, you pay twice as much for it!

I appreciate Disney's creativity and they certainly have a fabulous product - and they know it. Unfortunetely some people don't realize that Disney has to earn their customer's business, not the other way around, and seem perfectly content to put up with cut's, no discounts to stimulate business, etc. If you read the resorts board you would know that in fact thousands have e-mailed Disney to ask for EE back. The statement that you made saying most people don't miss EE is absurd! You have no idea who is upset over it's removal. Your statement is a completely unsubstantiated opinion. Perhaps when Disney realizes that some people actually want their money's worth, and aren't willing to pay more for less, they will start working to earn business, like every other company this year.

Disney is a wonderful place, but they should realize that even they may have to make concessions and yes Mitch, try to be there for my and everyone else's convenience, because that is what customer service is all about.
 
michmom- No, Disney is not lowering prices for reduced hours. Disney has always adjusted hours to match crowd levels. Currently, since crowds are smaller, lines are shorter. All parks do this.

cforza- Once again, if EE is a deal-breaker for you, that's fine. But how it affects you is no more important than how it affects anyone else, including me. And as I explained, EE offered ZERO benefit to my family. In fact, it was a negative because it made those parks more crowded on those days. Character Caravan is not a replacement for EE, but it is an added benefit that we are glad has been added. And yes, guests did ask for more opportunities to meet characters, so CC is in response to those requests. All I am saying is that everyone has a different perspective, and while you maybe upset by EE and/or reduced hours, I am not. Its not because I am blind, its because I understand we can still do as much as we did before, because the lines are shorter, and we never used EE anyway. So Disney is offering us no less value than before.

For you, that may not be true, and that's fine.

As for Universal, they have always been the cheaper choice, and they have been more aggressive with their price cutting than Disney has. However, all attendance reports show that they are losing just as many guests as Disney. So while you are free to plan your vacation however you want, Disney will continue to do what it thinks is best for the majority of its guests, and for its stockholders. What Universal decides to do maybe different, and it maybe right for them, but that doesn't make it right for Disney.
 
It's been nearly 4 months since this thread began.

And yet the wailing and gnashing of teeth continues.

I've been to WDW, not once, but twice since the so-called "cutbacks" took place.

WDW is as wonderful as ever..............I thoroughly enjoyed every minute of my trips.

People need to, and I say with this with all due respect, get over it.
 
Unfortunetely some people don't realize that Disney has to earn their customer's business, not the other way around, and seem perfectly content to put up with cut's, no discounts to stimulate business, etc.

Or perhaps they value what Disney offers more than you do? Different strokes for different folks.

If you read the resorts board you would know that in fact thousands have e-mailed Disney to ask for EE back. The statement that you made saying most people don't miss EE is absurd!

Thousands? Maybe, but certainly not on the resort board. The poll that started this thread back on 10/22 only has 408 total negative respones, and only 48 said they were mad enough to change their plans. The simple fact is, most people do not miss EE. Those who feel negatively about something are always more likely to speak up than those who are not upset. The fact that you were able to do 10+ hours worth of riding in less than 2 hours with EE should tell you how few people were actually using it.


I love the fact that IOA/Un. had no lines!

No people = no lines. FOTL is a nice benefit, however, Disney has far more on-site resort guests than Universal, and cannot offer FOTL. So instead, they offer Fastpass to ALL of their guests, not just those who are willing to pay for one of their hotel rooms.


You have no idea who is upset over it's removal.

Just as you have no idea who is not upset. What I do know is Disney wants to make money, just like Universal. So if eliminating EE is really impacting the money resort guests spend more than they save from EE, they will bring back EE.

Your statement is a completely unsubstantiated opinion.l

Actually, so far, its substantiated by attendance levels, which you discounted. At the very least, its substantiated by the opinions of those who feel that way, which is no more or less valid than your opinion.

Perhaps when Disney realizes that some people actually want their money's worth, and aren't willing to pay more for less, they will start working to earn business, like every other company this year.l

Or perhaps guests ARE getting their money's worth. Again, a matter of opinion, and without numbers to back it up, one opinion is no more valid than another.
 
In a report that was printed is stated that while Magic Kingdom's attendence has dropped 4%, US/IOA's has dropped 10%. Now that should account for something!

Here is a copy of that article from the Orlando Sentinal:



Don't read too much into this, but SeaWorld Orlando is still the priciest park in town.

Fully two weeks after it raised single-day adult admission prices $2 to $49.95 -- $52.95 with the 6 percent sales tax -- Walt Disney World and Universal Orlando are holding the line at $48.

Neither Disney nor Universal would say on Tuesday whether it will add a couple bucks to ticket prices anytime soon. But whatever each does, this is the first year in many that the Big Three haven't raised ticket prices all at once.

"I'm surprised," said Abe Pizam, a tourism-management professor at the University of Central Florida. In the past, an Orlando theme park wouldn't dare not raise its prices after another park had done so, for fear of looking second-rate, Pizam said.

"It has something to do with self-image," he said. "You can't afford to be cheaper if you're of the same value."

Disney spokesman Rick Sylvain said decisions to raise prices are based solely on the company's business needs, not on keeping up with SeaWorld.

"Pricing is a decision we make independent of the other theme parks and is based on a lot of factors," Sylvain said. He wouldn't discuss any of those factors but said, "Right now, it's the status quo."

Universal spokesman Jim Canfield said: "We don't speculate on future ticket prices, and we're always analyzing the competitive landscape."

Since 1993, Disney World and Universal have raised ticket prices within a few days of each other -- and sometimes on the same day.

SeaWorld kept a different schedule until 1996, when it raised prices four days after Disney and Universal. Last year, it took the lead, raising prices on Jan. 3; Disney and Universal followed on Jan. 7.

SeaWorld's latest price increase comes at a difficult time for tourism. Business was sluggish throughout 2001 because of the poor economy and quickly deteriorated after the Sept. 11 terrorist attacks.

SeaWorld, which attracts the smallest crowds of Orlando's major parks, suffered the least during last year's slump. Its attendance dipped only slightly to 5.1 million, according to estimates by the trade publication Amusement Business.

Disney's most-visited park, the Magic Kingdom, saw business fall 4 percent to 14.8 million last year, while Universal's No. 1 park, Universal Studios, was down 10 percent to 7.3 million.

Central Florida tourism officials say traffic has improved in the nearly five months since the attacks but is still soft compared with a year ago. Some experts warn it could be a year at least before the travel industry fully recovers.

Despite soft attendance, SeaWorld officials said their most recent price increase is justified because of rising costs.

"That's as good an explanation as any," said Pizam, the UCF professor.

One analyst said Disney and Universal don't actually need to raise prices now.

Christopher Dixon, an entertainment industry analyst with UBS Warburg in New York, said Disney and Universal are self-contained resorts with hotels, restaurants and movie theaters. Both parks are trying to boost attendance by offering specially priced vacation packages.

Still, Pizam said he wouldn't be surprised if the other parks raise prices sooner rather than later.

The parks "are always interested in making more money," he said. "They say, 'If the other guys get away with it, why shouldn't we?' "

Todd Pack can be reached at tpack@orlandosentinel.com or 407-420-5407.
 
Just wanted to mention. Sea World does have a lot of animals to feed. I see the increase in price is justified. And don't forget they also do a lot of rescue and rehabiliation of animals.
 
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