Post all SW questions concerns, etc. here...

[disny_luvr]

Even if the $23.98 taxes and fees are turned into TF when I cancel the dummy flight, I'm still having to pay extra taxes and fees by credit card which still leaves $25 unused from the $150 LUV Voucher. It will only take $125 from the $150 voucher for the flight cost.

I've searched for another WGA+ flight and a $172 flight only results in $146.40 flight cost, with fee & taxes added. The next tier flight is $183 and the flight cost is $156.63, with fee & taxes added, which would result in me needing to pay $6.63 extra.

So I guess the $172 flight is the better option.

Thanks for sharing this! It is very helpful!

 

[Erica Ladd]

So I just canceled a flight and I’m not sure what is going on with my points. On my points activity it shows a refund for the points plus a redeem where it shows the negative amount, not giving me any net gain. Did I do something wrong? This is a flight that SW originally canceled and rescheduled

 

[TheOneWithTheTriplets]

So I just canceled a flight and I’m not sure what is going on with my points. On my points activity it shows a refund for the points plus a redeem where it shows the negative amount, not giving me any net gain. Did I do something wrong? This is a flight that SW originally canceled and rescheduled

This happened to me too. The initial redeem got moved from the date I booked to the date I cancelled, so you see the in-and-out right next to each other

If you go back to the original booking date on your history, you'll see that the redemption is no longer listed there.

 

[Erica Ladd]

This happened to me too. The initial redeem got moved from the date I booked to the date I cancelled, so you see the in-and-out right next to each other

If you go back to the original booking date on your history, you'll see that the redemption is no longer listed there.

Yea to this! Looks like something changed in their system that points redeemed are more like a credit card ‘authorization’ and don’t come out of the account at the time of booking. I complained that it’s much more difficult for people to keep track of points balances with it set up that way. She said she would pass that along to the higher ups

 

[Doug7856]

Yea to this! Looks like something changed in their system that points redeemed are more like a credit card ‘authorization’ and don’t come out of the account at the time of booking. I complained that it’s much more difficult for people to keep track of points balances with it set up that way. She said she would pass that along to the higher ups

I agree with your perspective!

 

[kelpricer]

I’m sure I’ve seen the answer to this question, I can’t find it though. If I paid the $20 for early bird check in and cancel my flight am I out that money? I canceled my flight last night and dont see a refund for that

 

[jcarwash]

I’m sure I’ve seen the answer to this question, I can’t find it though. If I paid the $20 for early bird check in and cancel my flight am I out that money? I canceled my flight last night and dont see a refund for that

No, if you cancel your own flight, then EBCI is nonrefundable.

From their FAQ: "EarlyBird Check-In purchases are non-refundable. Customers who cancel their flight will forfeit the previously purchased EarlyBird Check-In option for that particular flight."

 

[jkelly86]

Check your flights. We had January, February and March flight changes this morning.

 

[AngieInOH]

Check your flights. We had January, February and March flight changes this morning.

Thanks. My Feb flights changed, both there and back. Thankfully just by 15 min.

 

[Mackenzie Click-Mickelson]

You might want to check flights especially if you booked in points.

Our April 2023 flight to Cancun did not drop in dollars BUT did drop in points. We paid in points and for 2 tickets we'll get 830 points back.

IIRC it did this either on our May Orlando flight or our September Vegas flight can't remember which one.

 

[piglet1979]

The points on my flight dropped. How do I get the new rate to get some points back?

 

[jcarwash]

The points on my flight dropped. How do I get the new rate to get some points back?

On the web site, you use the change flight feature and choose the same flight/leg again. That adjusts to the new rate and refunds the points.

 

[piglet1979]

On the web site, you use the change flight feature and choose the same flight/leg again. That adjusts to the new rate and refunds the points.

Thank you. It was my first time doing this. I got 3706 points back.

 

[kristenrice]

I just realized that our return flight (October 25) has gone down by a few points. When I tried to "change" the flight to "rebook" it for the same one, I got this message...

"Your reservation contains segments or passenger types that prevent you from changing it online. Please contact your TMC/Travel Agency or a Southwest Airlines Customer Representative for assistance"

The confirmation number is for myself and DD19 and I booked us both with just points....no vouchers, no travel funds...just points. Any ideas why I would have to call? It's less than 500 points for each ticket so, honestly, I am not going to bother at this point. I don't fly enough to worry about going through a hassle to try and get 900-ish points back. I figured it's easy enough to do it online, but I'm wondering what's up with the error message....I've never had that happen before...

 

[teawar]

I just realized that our return flight (October 25) has gone down by a few points. When I tried to "change" the flight to "rebook" it for the same one, I got this message...

"Your reservation contains segments or passenger types that prevent you from changing it online. Please contact your TMC/Travel Agency or a Southwest Airlines Customer Representative for assistance"

The confirmation number is for myself and DD19 and I booked us both with just points....no vouchers, no travel funds...just points. Any ideas why I would have to call? It's less than 500 points for each ticket so, honestly, I am not going to bother at this point. I don't fly enough to worry about going through a hassle to try and get 900-ish points back. I figured it's easy enough to do it online, but I'm wondering what's up with the error message....I've never had that happen before...

I’ve had this happen before because our flight was booked round trip on points. I made the quick phone call and the agent was able to change it. The agent suggested that I book one ways trips on points to avoid having to make the call, and that’s what I’ve done since then. It’s pretty easy to call, but I prefer to take care of flight changes on my own using the website.

 

[Doug7856]

I just realized that our return flight (October 25) has gone down by a few points. When I tried to "change" the flight to "rebook" it for the same one, I got this message...

"Your reservation contains segments or passenger types that prevent you from changing it online. Please contact your TMC/Travel Agency or a Southwest Airlines Customer Representative for assistance"

The confirmation number is for myself and DD19 and I booked us both with just points....no vouchers, no travel funds...just points. Any ideas why I would have to call? It's less than 500 points for each ticket so, honestly, I am not going to bother at this point. I don't fly enough to worry about going through a hassle to try and get 900-ish points back. I figured it's easy enough to do it online, but I'm wondering what's up with the error message....I've never had that happen before...

This happened to us when we booked our family on points. For the points reservation, each family member is on a separate itinerary. Any minors must be linked to an adult. When this happens, you must call Southwest to make any changes because changes are made on each individual reservation and minors may end up accidentally separated from the adult flyer. The Southwest rep will make the changes to all reservations to ensure everyone is on the same flight. This includes all changes, include price changes, unfortunately.

 

[kristenrice]

This happened to us when we booked our family on points. For the points reservation, each family member is on a separate itinerary. Any minors must be linked to an adult. When this happens, you must call Southwest to make any changes because changes are made on each individual reservation and minors may end up accidentally separated from the adult flyer. The Southwest rep will make the changes to all reservations to ensure everyone is on the same flight. This includes all changes, include price changes, unfortunately.

Hmmm....my daughter is 18, but I did book us both on points. I booked both flights as one-ways, in case one way went down.
Another question...there is only (1) ticket left at the lower price. My ticket and my daughter's ticket have separate confirmation numbers. Can I "change" one of them to get the lower price and therefore the refunded difference? Or would it have to be both of them, and therefore the higher (same) price?

 

[focusondisney]

Hmmm....my daughter is 18, but I did book us both on points. I booked both flights as one-ways, in case one way went down.
Another question...there is only (1) ticket left at the lower price. My ticket and my daughter's ticket have separate confirmation numbers. Can I "change" one of them to get the lower price and therefore the refunded difference? Or would it have to be both of them, and therefore the higher (same) price?

Oh sure, change one of them & get your points back. If they’re separate confirmations, no reason not to. And still keep checking, you might see another drop & be able to change the other one soon too.

 

[Mackenzie Click-Mickelson]

Check your flights again at least for spring!

Our Cancun flight dropped in dollars this time as well as points (just a week and a half ago it was only points that it dropped).

We got 2,656 points per person or 5,312 total points back (this was in addition to getting 830 points a week and a half ago).

 

[Lsdolphin]

Wow just checked to see if price had dropped at all on my fares from BWI to MCO and they have jumped from the $123 I paid each way to $163+