On flight from MCO to BWI on 12/9 the young man seated directly in front of me prob around 16 yrs had his mask off the entire flight neither his mother or the FA told him to put mask on. He was leaning over to watch a movie with a sibling for most of the flight and I did feel he was uncomfortably close I spent entire time keeping my head as close to the window as possible. Also, Prior to the flight there was a man sitting in gate area who was not wearing a mask for at least an hour prior to boarding the plane he did wear mask to get on plane.
There was no social distancing durning disembarking.
Thanks for sharing your experiences. We have not flown for about a year, so we have been wondering about current conditions.
Southwest replies to complaints about experiences similar to yours by asking customers to DM their confirmation numbers, so that an official complaint can be filed. I don’t know if that action goes any further, i.e. with flight’s cabin crew, or if it is just to appease the concerned customer.