What a great time we had! First trip to Universal will not be our last! We used Yourride from airport to Portafino making quick grocery store stop. The gal at checkin was great. Requested West wing thanks to my "insider" info from this board. Told her we wanted to be by the boat dock and beach pool. She asked if we had ever been there before. When I said no she asked how we knew about the west wing? Told her and she gave us a free upgrade to a bay view room with small balcony! Showed the Loews card and requested cookies and milk. Got flex passes and headed to Sea World. Unfortunately, Sea World rejected the tickets. Guest services gave us sea world tickets and we were off. Kids loved the coaster. Let concerige know about the problem. Next day we were off to IOA. Guess what? Tickets were rejected AGAIN. Back to guest services to fix the problem. Hubby calls conceirge (not too happy). Next day US and hooray no ticket rejection!!! FOTL was WONDERFUL. We rode everything we wanted several times little to NO wait. Great perk. Ate at Mythos (really good) and Confisco Grill (also good). Got 20% off all food and merchandise in the park which saved us a ton. Next day Wet and Wild which I was not too impressed with. Loved the hotel. The spa robes were wonderful and hotel is beautiful.