POR Customer Service

[txgirl]

Just one more reason to love POR. We had a fantastic stay (8/27-9/3) and our first ever trip to DW. We used the free dining plan and that was awesome too; so much that we would definitely purchase it for a future visit. TONS OF FOOD!!! We ended up with several snacks and 5 CS meals left on Sat. when we left. We tried to load up like goons and take it to the airport and eat there since we had 3 hours to wait. DH was ready to go off but anyway...... all was well.

When he got a chance go over the bill he said , "hey, we were charged $14.34 for cs meals on Tuesday" I said well I would check on it when I got home and of course he's like, "no big deal and I'm sure they won't do anything anyway"

Well...... I e-mailed the address on the invoice and just explained that we had the meal plan and they credited our VISA no questions asked!

Also during the week, Ohana's charged us 6 meals instead of 5 (they counted our 2 year old) and we called the night of our dinner to the front desk and were able to clear that up right away as well!

Just thought i would post a positive about our beloved resort!

 

[chanty]

Awesome! Which building were you staying in?
Please do a food report I'd love that !!

 

[litlpixie]

Riverside rocks, doesn't it? That's why it's my FAVORITE mod.

 

[txgirl]

Awesome! Which building were you staying in?
Please do a food report I'd love that !!

I have wanted to do a trip report and a food report but I can never find the time!!!

Sooooo here's a quickie food review: (by the way we are not pickie eaters)
POR food court/several times both breakfast and dinner-
Breakfast was great! Tons to choose from-I usually choose 3 cs meals to share among the 5 of us. DH would get the omelet plate, I would get a pancake plate to split among the kids, and then I would get a french toast plate as well. Each plate would come with "dessert" so sometimes we would get a HUGE muffin or cinnamon roll-other times we would get mickey rice krispie treats or huge cookies to take with us! We always threw food away which was hard but there is SO much food!
Dinner was okay-we had over the course of the week: pizza, hamburger, spaghetti, salads and sandwiches. My fav was probably the pizza as well as the kids but I will say that we grabbed sandwiches on Sat. on the way to the airport (we had 5 meals to burn!) and they were quite good. I wish I had tried those earlier in the week.
Can I say again the bakery items were absolutely delicious!!!!

Crystal Palace/lunch buffet-DH loved it, I liked it, the kids were okay about it. The atmosphere and the AIR CONDITIONING were great. Who can knock a place with Pooh Bear and Piglet????

MGM-Sci Fi/lunch-great atmosphere! Wonderful desserts-DH got ribs which were not good but the kids got burgers (shared) and I got a turkey sandwich with some weird sauce-not my favorite but we had a blast there! I would go back even though the food was not the best. My suggestion is order simple-everywhere unless you have had some rave reviews about an item.

ANOTHER VERY IMPORTANT SUGGESTION: If using the dining plan for a family of 4 or more and you are having a TS meal that is NOT buffet you should absolutely share food. Between the 4 appetizers and 4 desserts, who has enough room for 4 entrees???? The only time we made this mistake was at sci-fi and it was only because no one could agree on what to share!

MGM-Toy Story Pizza Planet/lunch-I think this place is totally underated! See my review on the review website, but I will say the pizza was good and the atmosphere was great! I wouldn't miss this place if you have young kiddos!

Animal Kingdom-Flame Tree/lunch-I had heard really good reviews about this barbeque place and they were all true! Very yummy and my picky kids couldn't get enough of the delicious chicken

Contemporary-Chef Mickeys/breakfast-YES YES YES do this! This was one of the highlights of the trip. Fun for everybody and fantastic choices for breakfast. All you can eat buffet and we made ourselves quite ill (in a good way )

Polynesian-Ohanas/dinner-FANTASTIC-yummy yummy yummy I can taste the shrimp, won tons, potatoes and bread pudding. YES-bread pudding which before this I would have passed up on my death bed but this stuff was to die for! Steak was awesome, veggies were great! Everyone was satisfied and the kids loved the coconut races and hula hoop contests. We went down to the beach afterwards to watch the fireworks. A truly wonderful evening!

Magic Kingdom-Cinderella's Royal Table-Another wonderful breakfast. Sweet experience-one I will never ever forget. I have my girls on video winding up the staircase and when they laid their eyes on Mary Poppins??? they about passed out! Another wide assortment of food and they even offered the two year old his own plate even though he wasn't on the food plan.

Fort Wilderness-Hoop Dee Doo/dinner-Awesome time! Food good-not great but no complaints because we had so much fun. Chicken, Ribs, Corn, etc. and strawberry shortcake.

Magic Kingdom-Caseys/lunch-great,fast, good value and cracker jacks! What a fun surprise!

-can you tell we are easy to please?

I could go on about CS but I gotta hustle. I hope I was a bit of help

OH YEA, I ALMOST FORGOT-I worst meal (and I know others have had better experiences) was at Boatwrights. Terrible service and DH refused to eat the crabcakes or the gumbo. Kids hardly ate either. Kinda a bad night and made me very irritated that we wasted 4 ts on a meal that no one ate!!!

We had a ball and can't wait to go back someday. I can say that we were seldom disappointed by anything and more often pleasantly surprised.

One more thing-we stayed in building 18 which was good (of course 14 would have been better) Bus service was fine ( I have no idea what problems anyone could have) We were on second level (a big boo boo-but we lived and learned! )

 

[Delilah Bleu]

Thanks for the great info - we are staying there in December.