Poor Disney Communication - What to do?

[clnilsen]

My Fiancee and I have planned to go down to Disney this week to meet with the various wedding people helping us in planning our wedding. We are planning an Intimate wedding package, with a few changes that we are buying seperately (Cake & flowers). We have no problems spending money for things we want, and have planned to do so.

I understand that we are not buying the Cadillac of weddings, but neither myself or my Fiancee has had much respose from Disney throughout this process. This does not seem to be limited to our co-ordinator.. we had the same issues when were booking our wedding trying to get information on the differences between the intimate and custom (we ended up havign to take the intimate because there was no way we could meet the room requirements).

We are supposed to have a meeting with our wedding co-ordinator this week, which we have no idea where to meet her as of two days before.

We wanted to talk for a few min with the florist people and put in an order (we basically know what we want already) and have had difficulty getting contact information from our co-ordinator. We finally get a number, and leave various voice mails with no response. Now I call again today and find out the person is out this week.

We are not looking for the grand tour or anything, but we planned this trip to talk to people in person for a few min, and place orders for items that are important for us. Now it seems like we are potentially wasting a trip down and not be able to get to meet with the people we want to.

We have tried very hard not to be demanding and avoid the bridezilla syndrome, and are very capable of doing the legwork on these things ourselves. We have been very flexible in planning everything, basically letting disney dictate what the process is. In fact, we both understand that our co-ordinator is busy with other weddings, and are happy to handle our own issues. I have already done this for the photography packages.

Again, I understand that we are not the big spender in their customer list, but we do expect some level of service. Am I way off base here, or have others expereinced this?

 

[twojo21]

we're having a custom at wdw but from my understanding an intimate package is just that a package with most ceremony, decor, photo, etc included so you dont do a planning session. other dis brides correct me if i'm wrong. i know you can upgrade items & request to met with disney vendors but i think that might be why your having problems. i would call or email your sm/em to verify this information & if a session is needed or when yours is planned. i find that email is a better way of getting info & a faster response.

sorry to hear you're having problems planning, i hope your able to get a resolution. best of luck!

fyi-when we met with our em we met her at francks near the wedding pavilion.

 

[Kismetdreams]

Everyone experiences communication issues with Disney at least once during the planning process, it doesn't matter how much you are spending. You really need to get your EM on the phone, tell them that you have planned a trip down to Disney to arrange things and that you would like to meet with them, as well as Disney floral (and any other areas you want to cover). Do keep in mind that Intimate weddings do not typically have planning sessions, so your EM may be resistant, but it is well within your right to request a meeting with them.

I suggest giving them the days you will be in the area, so they can arrange for the meeting, because as you noted, they are planning other events as well, but they should be able to fit you in, with no problems. Also, tell your EM that you have not received any response from Disney floral and that you would like for them to have someone call you as soon as possible.

The biggest suggestion I have is to not be *****y, but be assurtive. Tell them what you want and what the time frame is that you need it by. They DO work for you!