In December I felt the reaction to guests by the staff at Poly was "oh... you're here...I'll get to you when I get to you". The staff in the restaurants and the security staff were all caring and helpful but other cast members from the valet to Bell services to front desk were all dismissive. We paid for a theme park view and we're very excited about looking out our window and seeing Magic Kingdom; it was our main reason for trying club level there for a few days . We had a view of the bungalow with not a fragment of Magic Kingdom visable. The club level staff was also less than helpful except in the lounge at night they were great.
We were so happy we only planned two days there as if our whole stay was there we would have asked to move. It was nice being near Magic Kingdom
Everything about service at Yacht Club was top notch, friendly and helpful . We never encountered anyone there who didn't have a smile! Club level has always been great but it is over the top wonderful now with many offerings we hadn't seen previously. And Vilma, Hyacinth and Miguel are the most fantastic Cast Members at Club level, as are Jorge, Jennt and Travis in the club lounge