Poly. Woes

[Purrrrfecta]

If I was stupid enough to leave an expensive item behind, then I would take all the blame, not putting any on Disney.

I think I just have to add my two cents in here.
We have looked at this situation from a lawyer's perspective, and now I would like to look at it from a moralistic perspective.

First, I think it is important to note that leaving something behind that is that valuable is not "stupid" Responses like that have no place on these boards.

What we should be asking is, "what happened to the camera?" Did it walk off by itself, or did someone who works at the Polynesian steal it? Bottom line. I know that is what everyone is thinking. If Disney knows that one of their employees did steal it after it was logged and in their possession, they should be held responsible for it. I think this is why people are feeling sickened by this family's experience.
It has nothing to do with someone making a stupid mistake. It has to do with a company realizing that someone in their company did something wrong. Leaving a camera behind is not wrong, but having it disappear, and in the worst case - stealing it is.

Maybe I should not jump to conclusions. It maybe that it is locked away in a closet.

 

[DancingBear]

Kimkimba, don't think anyone will slam you for your perspective. I understand that at some point it's just not worth getting too upset about, but that doesn't mean the original poster shouldn't take some steps to get a decent settlement from WDW. Although your realtor didn't want to sue the driver who hurt his child, if the accident was the other driver's fault, I would hope and expect that at least he got some settlement from the other driver's insurance to help provide for his son's care.

I agree with Purrfecta that we shouldn't call the original poster stupid. The OP didn't just lose something, they realized quickly that something was missing, called the resort to notify them and see if they could find it, recieved confirmation that the camera was found and being held by the staff, and made arrangements for the item to be picked up. At this point the resort had assumed some additional responsibility.

So, I disagree with MelissathePooh about the resort's liability, but certainly she's right that the OP's claim is only for the used value, not the brand-new value.

 

[diznee25]

Purrrrfecta,

I was simple stating my opinion just has you have. While you think my comment has no place on the board, remember I was calling myself stupid if I had been in the same situation. If I left behind my digital camera maybe it wasn't as valuable to me as I thought. Just has others have stood their ground, I completly stand behind mine. As others have posted, life is too short for a small problem like this one. It would probably cost MORE to hire an attorney then to go out and buy another digital camera for $900 - $1000!! Maybe all of us (including you) have no right to post our opinion but it was asked for.

Dizney25
WDW Christmas Bride Dec. 2003

 

[Purrrrfecta]

I was not commenting on your opinion. I was commenting on your use of the word "stupid."

Even if you were talking about yourself, the word "stupid" is degrading, and it is a put down, and like I said it has no place on these boards.

Let me also note that the way you wrote your post you called the action of leaving the camera as being stupid. Not that you would be stupid if you had done that.
So just to clarify.

 

[Trekker]

This is just a friendly reminder to keep the comments on this thread on the subject of the original post.

We are sadly on the verge of violating the Posting Guidelines

There is currently nothing on this thread that is blatantly a violation. But let's remember the spirit of these guidelines is to be nice to one and other.

In the future should you see a post that you believes violates these guidelines, please refrain from responding to it, this only exasperates the problem. The use of the Report this post to a moderator link would be a more appropriate response.

Thank you and enjoy your time on the boards!

 

[joepoe]

ljsmom-

I really am sorry you lost your camera. I hope you didn't have any family vacation pictures on it. Maybe it will still turn up. I lost my cell phone in the Bellagio casino earlier this year and it turned up 3 weeks later!

 

[stego]

In regards to your experience at the poly.
I won't even touch the camera incident, there's plenty of folks out there that have much more information and experience in dealing with this situation. It's all about the SOLUTION, anyway.

The thing I want to relate to is the water shut off situation.
Yes, we expect certain things from disney, and certainly, some of us have set ourselves up. Like someone said, it's up to us to create the magic.

This past year I've been on several business trips, and also have gone on vacation a couple of times. I've experienced outstanding, personal service at some of the hotels I've stayed at. I'd have to be honest and state-did I call or write and tell them about the great experience I had? NO!
What I did was when I had a bad experience I called, wrote, etc. to complain about the level of service I received for my hard earned money.

Based upon the response to my concerns-which was none other than a generic, we're sorry, we'll pass it on to so and so...

I've learned this, and this is just my opinion. At some businesses,
they don't care if you come back. They have enough business where they don't need yours. I'm not worth the hassle, and if I don't like it, tough doo-doo!
I don't make $50 million a year, I'm not the pop-star Brandy and can let my bodyguard get away with bashing on some one. To them, I'm a nobody. I don't matter. I'm not the governor of texas, or the ceo of some mega company. You get the idea.
I'm a little nobody, who doesn't matter, in fact I'm a problem to them, and if they just ignore me, most likely I'll just go away.

Obviously not a solution. My point is this-I can just hope that everything goes okay when I go somewhere. In all reality, maybe they'll make some effort, but not likely. If I have a great experience, I should write and tell them, and give them my repeat business. I do that locally.
When I have a bad experience, I don't frequent that place anymore. I was denied a diamond shamrock card 20 years ago.
I never, ever bought gas from them. EVER. They didn't want my business. I have too many choices. I paid my balance in full each month with Texaco, do you think they wanted to raise my limit? NO! So I cancelled their card, and now use other products.

I'm sorry you had such a bad experience. At least I can relate to your situation. The employees who work their get their orders from the suits-who push their little pens and realize what a gold mine they're sitting on-heck, that little episode means at least another 20k in stock options, doesn't it?

I can only hope that if we all plug together and let them know-hey-we won't use your stuff anymore, and we don't-they'll slowly die and go off to "used to be a suit land".

 

[mikek]

i agree with jest and dancing bear - this wasnt an item left in the room where the liability was 500 bucks- they took posession and admitted to it so that limit is out the door.

BUT- dont waste your effort and time calling a lawyer yourself- call your homeowners insurance agent and let them take care of it. My wife once packed a video camera in our checked baggage (Trust me we had the discussion right after that..). And of course those wonderful airline backage handlers stole it (actually i think it was the airline security personnel since froimteh circumstances it was clear the bag was x-rayed and somebody saw something they liked...). ANyhow if you read your tickets you know you are hosed by the airlines. When we got home i called my agent just hoping to get the couple hundred bucks over my deductable to at least get something. Well it seems they (State FarM) relish these type of cases. THey cut me a check in a matter of days - FOR THE ENTIRE AMOUNT_ and went after the airline themsleves. Seems a nastygram form an insurance company attorney can make a 5$ an hour claim rep a little nervous.

So if you get no place fast with disney (I would definately explain to them that you fell the $500 is bogus- not because the camera was worth more- but because the law is applicable to property stolen from a room and this was not the case)- call your agent and let them whoop on 'em for you.