Good luck. Once we stayed at the poly 3 times in one year, this was only due to my dh having alot of business in fl. one year. We never got an upgrade. I never expect anything and nothing magical ever happens. We make our own magic in our nice cheap garden view room, which we hardly spend any time in anyway. If I get our longhouse request , then I consider that magical. Once we didnt and last aug. we got exactly what I wanted. Having a nice cm, checking in early and me standing in front of the cm with my asthmatic son and explaining his situation helped alot. Sorry, but I dont feel anyone at the poly goes too much out of the way to make you feel magical and special., no towel animals, etc. I dont expect it. That is why in aug, we also stayed at the swan and this april we stayed at the swan too for a much cheaper price than the poly, but the poly is still our favorite resort.