Poll for online booking

[Disbroads]

I can see how that would be problematic. Our most recent reservation is a 3 week trip that uses points from 2 contracts and 3 different UYs, at 3 resorts all with accessible rooms. I am also not happy with DVC right now, there isn't even a message or any sort of info about accessible rooms on the new system, it's as if we have been totally forgotten. My concern is that if all the accessible rooms are included in the general inventory that is available to book online they could all be gone by the time MS opens to take reservations by phone so the already small chance of getting the room we need is even smaller now.

We still have the issue of not being able to book the lower points options as they have not created any accessible rooms in those categories. This was not what we were sold but there just seems to be a 'tough' attitude from DVC.

DVC are under no illusion that we are not happy

Using multiple contracts is not a problem if they are on the same membership. You can select as many as you want and even the order. They also have a link to show you how the points are taken... All borrowed from all contracts, then banked, transferred and lastly, your allotted points.

As for accessible rooms, read the bottom of page two and page three:
http://www.pillsburylaw.com/siteFiles/Publications/89F586EAB3585E0ACE3CD36A8E0C1BA9.pdf

If you can't specify accessible now, I think you will before long.

 

[loadsapixiedust]

Using multiple contracts is not a problem if they are on the same membership. You can select as many as you want and even the order. They also have a link to show you how the points are taken... All borrowed from all contracts, then banked, transferred and lastly, your allotted points.

As for accessible rooms, read the bottom of page two and page three:
http://www.pillsburylaw.com/siteFiles/Publications/89F586EAB3585E0ACE3CD36A8E0C1BA9.pdf

If you can't specify accessible now, I think you will before long.

My concern with the points from multiple contracts and UYs is not in the mechanics of making a reservation online but what happens when you then call to discover that the room you have booked isn't availabe in the accessible format or doesn't even exist with this option, how will they treat borrowed points for example if you then have to start again and make an alternative reservation using a different number of points? Either no thought has been given to this or they have plans they are not communicating It would have been nice to have even the slightest mention even if it was just to say that the online system can't handle it.

I am already aware of the ADA update and presuming Disney must be too the lack of any provision in this new system seems all the more unbelievable

We will see if anything changes . . . . . .

 

[dvcdisney]

I voted but, I agree with others, I think it's still too early to know.

I have not booked anything yet, but I do like the ease I have to maneuver through system and result that it shows.

Hopefully you can do another poll in about 6 months and I think most of us will have a better feel for it.

Up to this point, I do like it. I know many had reservations about it, but I was quite excited about it and a little impressed on how well it's first phase turned out. (I'm hoping they will have a few upgrades so that all those who have issues can enjoy the system as much as others.)

I think this was a long time coming. I've been a member for 10 years and I've been waiting for online booking for 8 of those 10 years.

 

[Plutofan]

I have not been able to use it yet but it exceded my expectations.

 

[Kurby]

i'd like to be able to see a span of time not just the exact time i put in. it would save time having to go back and forth if some dates aren't available.

if we have to move our arrival or departure date it would be better to see what's available instead of having to change it day by day.

i'm running into that problem now with doing a split stay and having to check and juggle

 

[gray52]

How did you manage to check availability more than 7 months out for a non-home resort? I tried it just out of curiosity and I got an error message that stated that I could only check home resorts for my dates, which is what I expected would happen.

The first time i used it, i'm pretty sure i could look as far out as i wanted at any resort. Now it looks like i'm limited to the 11/7 windows of my contract. Not sure if it was a glitch or i just was looking at something thinking i was looking at something else. I never expected to look at a resort 10 months out and then expect it to be open at my 7-month window... i guess "HUGE" was overstating it a bit, in my excitement of being able to view availability with a few clicks. I just meant that i thought i didn't have to sit around for 4 months wondering if any of my 7-month resorts would be available... i could keep tabs on them. However, seeing now that i'm limited to my contract to view 11/7, that excitement was premature.
And for the record... i booked our Jan 2013 online this week and it went flawless. All the points were accurate... told me exactly how many i had to borrow and made it easy to understand as far as points remaining in what UY.

 

[LisaS]

The first time i used it, i'm pretty sure i could look as far out as i wanted at any resort. Now it looks like i'm limited to the 11/7 windows of my contract. Not sure if it was a glitch or i just was looking at something thinking i was looking at something else.

Oh well! Thanks for responding.

And for the record... i booked our Jan 2013 online this week and it went flawless. All the points were accurate... told me exactly how many i had to borrow and made it easy to understand as far as points remaining in what UY.

Glad everything went smoothly!

 

[CMOORE185]

Now we are at a disadvantage since members booking online can book these rooms an hour ahead of anyone who needs to call meaning the room we need may well be gone by the time the phones open:

Why can online book an hour ahead of time? Is this to encourage online booking?

 

[bobbiwoz]

I am very happy so far with on line booking. I had a glitch, told them about it, and did book that reservation via phone. Hovever, since then, I've booked 3 reservations using on line, including a NYE stay, and things worked as they should. I have many parts to my contract, am always borrowing, and am pleased!