Point tracking Members Services style

[psimon]

This week was the first time I had requested a fax of my points history. Usually I just chat with Member Services and get the information I need, but this time I wanted a hard copy.

Boy was I surprised at what I was sent. I can't say it was the easiest document I have read. In some respects it looks like some of the point tracking and calculations are manually done as oppposed to dropped into a spreadsheet. There were numerous cases where there charges and cancels, which I know I had nothing to do with. Why?

Doesn't it seem like, for the $$ it cost to join and for all the $$ for fees, shouldn't we get consise and clear statements?

Am I the only one that thinks DVC could do a better job in how they track and report point usage?

I'll get off my soapbox now

---Paul in Southern NJ

 

[Happy Birthday Cat]

It took me a while to figure it out. I wish there was something easier to understand but I'm glad that at least we can get something in writing from DVC showing our activity.

HBC

 

[timC]

Yeah.. they could probably make the report more readible. I've asked for a report once. It's difficult to follow, but quite interesting.

We tend to think of a reservation as 1 transaction...but to MS, one reservation could include: borrowing points, then a reservation from one contract, perhaps a reservation from a second contract, then maybe a cancellation, followed by another cancellation, then 2 more re-bookings.

The report shows all this messy business. It makes me appreciate the complexity of MS work, in juggling banked and borrowed points, day-to-day books, and reservation changes... all to get a member the vacation they want.