I am so sorry to read about all the bad experiences at POFQ. Our family traveled there from March 30 - April 7th and we absolutely FELL IN LOVE with it!!!!! We had the most wonderful, warm CM check us in. We had advised them it was our dd's 5th bday and they sent a singing telegram to our room with an autographed photo of Belle & The Beast. We had 2 connecting rooms in Bldg 6 and we LOVED IT! Our rooms were very clean each day, towel animals on 4 days, plenty of towels daily and lots of toiletries and extra coffee too! Our youngest got sick one day (all over the bed!) and they quickly came and changed up all the linen and sprayed everything down with Lysol for us and made sure all was okay before they left. Anything we needed, they quickly tended to. Anything we wanted, we received quickly and with a huge smile and great attitude! The grounds were beautiful, the rooms were very comfortable for us. We never waited for more than 10 minutes for any bus. Our gang really wants to return there again SOON, but our goal is to stay at all the resorts at least once before going back and doing any of them again! It kills me to do so since I DREAM of POFQ often!!! LOL Luckily we are on our way back in June (altho staying at POP), but I will get my WDW fix either way!!! Maybe I will fall in love with Pop too?! LOL