- Joined
- Jan 7, 2008
- Messages
- 6,653
Here is a message I just sent to member satisfaction:
Magdalene:
Thank you for the response. I appreciate that I will be able to get the glassware (and I assume that includes mugs?) at SSR and OKW upon request and that DVC is working on a solution which will allow the mugs/glasses to be placed permanently in the studios like the other resorts. I would hate for there to be distinction drawn on a permanent basis between the resorts on something like this.
However, the posting on the DVC website does not contain the info about members being able to request the glassware. I feel that given everything that has happened this is misleading and should be corrected so that the information on the website is the same as that sent in the email below to members who raised a concern about the new policy. Otherwise, it appears that only those members who have become aware of the new policy and complained have the info about the possibility of requesting the mugs/glassware, and that is certainly not fair to the entire membership.
Thanks for your attention to this matter.
Magdalene:
Thank you for the response. I appreciate that I will be able to get the glassware (and I assume that includes mugs?) at SSR and OKW upon request and that DVC is working on a solution which will allow the mugs/glasses to be placed permanently in the studios like the other resorts. I would hate for there to be distinction drawn on a permanent basis between the resorts on something like this.
However, the posting on the DVC website does not contain the info about members being able to request the glassware. I feel that given everything that has happened this is misleading and should be corrected so that the information on the website is the same as that sent in the email below to members who raised a concern about the new policy. Otherwise, it appears that only those members who have become aware of the new policy and complained have the info about the possibility of requesting the mugs/glassware, and that is certainly not fair to the entire membership.
Thanks for your attention to this matter.