Please read, but do not flame, Letter to Mr. Roy Disney

[Beachangel]

MSDisney, while I think your letter is heartfelt, it is way too long and perhaps may not be read as a result. If your letter hasn't been sent, I would suggest editing the content to fit on one page.

I wish you luck with your complaints and your health issues.

 

[DancingBear]

If you haven't sent it--

--I like Poly Pal's suggestions for shortening.
--I agree that the $250,000 sounds exagerated and may hurt your credibility.
--You should suggest some form of compensation if you are seeking it; if not, perhaps say something like:

"I would like to know what steps the Company intends to take to correct these problems for the benefit of your future guests."

 

[DVC~OKW~96]

Since I work on a daily basis with people and families in distress, I understand the value of bieng able to express your thoughts and feelings in their entirety.

I understand that I may be the only person that will give the distressed person the opportunity to express her/himself completely. I am not that unusual.

Your letter is a written expression of what I listen to daily. I understand how important it is to describe everything as it matters to you.

You've made it clear that you do not want anything, that you are just expressing yourself and describing what has happened. Please do not concern yourself with the quality of the language use. It is completely secondary to what your goal and intent were. You have attained your goal.

Someone at Disney should be of the same understanding. If there is not, then I don't want to know it. I prefer to believe that Disney cares, at least on some level.

I understand your statement of never returning. There comes a time when the stress, incompetence, rudeness, frustration and other negative emotions become too much.

Please take care and guard your health.

Enjoy your last visit to Disney. May it give you a lifetime of beautiful memories.

 

[SamanthaL]

It may too wordy, but it's what she needed to say to feel better. I know Tinkerbell doesn't open the mail, but don't ya think SOMEONE in that office will have compassion enough to read it and apologize. Who knows maybe they could actually FIX the system.

 

[dcfromva]

MsDisney23,

Try not to let this sour experience cloud your trip. For years I have gone to DisneyWorld with not so much as a hickup--and then this past May, I had a couple of major problems. I figured it was due to inexperience and poor training of the CMs I dealt with--and unfortunately, it took several weeks to get it all straightened out.
So, I had a little trepidation before I took my August vacation---Guess what! I didn't have a thing to worry about. The old magic was still there and I had the most awesome trip ever. We stayed at the Polynesian (It was a great resort!) and our expectations were exceeded.

This is a really important trip for you--and I hope you have the most spectacular time ever (with no more hickups!). (It would also make my heart glad if Disney did something special for you, too.)

-DC

 

[susy]

Take it from a writer- go with your gut!


I still can't get over the CM trying to say that all the resorts are the same- it's just a place to sleep. Is he/she kidding? You should have said, "You're right. I'm sure the Hyatt will do just fine".

 

[queenmichelle]

I work in an office that answers the letters written to the executives of the company I work for. As someone who would have to read such a letter short and to the point is preferred but, all letters are read. We do not throw away any letters from our customers and every letter gets a response and if merited some sort of compensation. The chances of this letter being actually read by an exec on the other hand is slim to none. Execs do not have time for that sort of thing and that is fine with me because if they did my co-workers and i would be out of a job. Major corporations like Disney have a whole staff of people who do nothing but read customer letters and send out responses.
Queenmichelle

 

[franw]

I wouldn't expect a reply from Disney necessarily on this situation. My dad badly cut his arm once on a piece of jagged metal on the bannister going up the stairs to his second floor room at the CBR. While the medics were terrific and the manager was there in a flash, no offers of any compensation were made and none were expected.

Then my mother took a terrible fall two years ago at MGM Studios. She was coming out of a restroom and the sunshine blinded her and she missed a step. She broke her arm in two places and broke two vertibrae in her back. Once again, no follow-up from Disney. We really didn't expect to hear from them and never made an issue out of it as she was partially to blame. The safety people were there to check out the situation and the medics were terrific. Unfortunately, the doc at the er at Celebration missed the two broken vertebrae in her back and sent her home that way. Needless to say, she ended up in an ambulance and was admitted to the hospital as soon a she got home.

She was in rehab for weeks but is doing fine now. So many people said we should try to get something out of Disney for her injuries and misdiagnosis at their property's hospital but we were just glad that she is okay and she can't wait to get back to finish out her day (she's 80) on her next visit. I think they make things special along the way for people when you are there but I don't think they really acknowledge other problems unless it is a billing mistake or dispute.

It really sounds like you are maybe a little sad about some very real things that ar going on in your life that you have little control over. I know how you feel. But the best thing in the world you can do is just let it go, go back to WDW and have a ball and remember that all those CMs who were rude to you probably have never had a good day at WDW or anywhere else for that matter. I doubt they last very long in their jobs. They do listen in on them.

 

[lulu71]

I have a piece of advice. To me, the letter starts out sounding like you might be writing on behalf of a charity requesting funds. In the first sentence you say "I like to thank you in advance for taking the time to read my letter" but I'd add "concerning problems I've had reserving my upcoming trip to Walt Disney World." The person who opens the mail might begin reading it and send it to the contributions department instead of complaints...and you might get a response, but it might be the standard "We receive many worthwhile requests for contributions, but we regret that we are unable to contribute..." (I raise money for a living and have gotten a fair share of these, LOL!) This will at least help get it to the right people because you make it clear in the first sentence what the letter is all about.

Good luck. It's such a shame you had to endure all of this abuse!

 

[hentob]

----The letter is a bit too long. But I understand when you are upset, it feels better to write it all out. Hopefully a compasionate assistant will read your letter.

-----I would leave the $250,000 just for the sheer fact that nobody will feel sorry for somebody that is able to spend that much on 12 years of vacation I am sooooooo jealous!!!! Good for you, though. Hey, if you have it--why not!?!


-----I wouldn't worry about the spelling. Sheesh, your eyesight is failing. Spelling is the least of your worries.


I was treated very, very badly by a CRO CM a few months back. It was a horrible situation and not provoked. I know the frustration that you are feeling.


Good Luck--Please keep us posted!

Hentob

 

[MsDisney23]

Again, I am not looking for any compensation. I am upset that Disney was not able to fix one of the problems, I was told by them that I had to fix it, There answer was let's cancell everything and start over, and then they told me I would pay more money. More Money!!! More money for their mistakes. I wish I have would have stayed with my old travel agent.

Also the amount that I have posted is just not on vacations. which I stated. It was on many of things all Disney related, Hmmm, The Disney Wedding alone was a chunck! Just want to clear that up!

 

[dcedwards]

I applaud you for taking the time to write the letter. Someone will ready it, I'm sure. And, I am hoping you will, at the least, get a phone call from Disney. They do respond to emails in that manner. Keep us posted on what Disney has to say about all this.....and I don't blame you one bit for being upset. Disney needs to get a handle on this type of thing before it becomes the norm ... and if they don't hear about it when it happens they can't fix it. Nice job!!!!!!

 

[Tinkbell]

You have stated that you do not want any compensation and I believe you. If sending the letter makes you feel better and gives you peace of mind, then go for it.

I don't think that MsDisney23 posted her letter here to be critiqued on grammar and content. She wanted to share her experience with us and encourage us to write letters if we are not satisfied with the service of Disney.

 

[MsDisney23]

Oh my another problem today with Disney, I can not take it anymore. On the phone as I type with Disney. Asking where my airline tickets are?? Was told they would have been mailed on Oct. 5th. Today is Oct. 12th. Just thought that I would inquire about them. I have a paid ccnfirmation #, Disney just told me they have have made a mistake and will have to see what they can do now to get my ticket's printed, It might take them three weeks. Ok now CM was very nice, and she said oh I am sorry, you have been told the wrong information. You will get the tickets when we get this figured out. If you would like to check back with us in 3 to 4 weeks please do so... Any advice on this please! I sure have had a run around with Disney. Maybe this is why I am feeling this way about them at the moment! Sorry I just had to add this on, why is it I a not surprised. I wonder why all of this is happening to ME???? Mickey did I do something to make you mad??? LOL

 

[Maleficent2]

3-4 weeks is cutting it way too close.

Call back and be a little more forceful.

Demand that the tickets be mailed to you NOW!

Do not take no for an answer.If this is a toll free call stay on the phone all day if you have too.Tell them you want them in your hands by no later than Weds of next week and then if they have not arrived call back!


this whole thing is unacceptable.


Mal

 

[Redbeard52]

Originally posted by MsDisney23
Oh my another problem today with Disney, I can not take it anymore.

Then why are you taking it? This looks bad. Bad bad. I've a feeling that you're going to be horribly disappointed with this trip. Maybe this should be the gist (sp?) of your letter: "After all the angst I've gone through, I've decided it's not worth it."

Include THAT with your edited orginal letter of why this *should* be your best trip ever and see what happens.

 

[DebbieB]

Are you sure you are supposed to get printed airline tickets? Most airline reservations are e-tickets these days, where you just show your confirmation and they print your boarding passes at the airport when you arrive. Most airlines charge extra for paper tickets now. I fly at least 2 or 3 times a year and it's been a long time since I've had a paper ticket. On the other hand, they should be able to tell by looking at your reservation if it is setup as paper tickets or e-tickets. Maybe call the airline direct and ask.

 

[welovemickey]

Msdisney, sounds as though no matter what happens, you are not going to have a good time. The treatment you have received is probably unacceptable. I have never spoken with a CM who has been rude, although I'm sure there are some there.

My feeling is that your health problems are just that, YOURS. Unfortunately, the people in the offices don't really care. You might want to eliminate most of the background on your health issues.

I would shorten the letter and send it if it makes you feel better. I know a lot of times I fire off letters when I'm frustrated, then save them for a day or two. Most of the time they end up in the recycle bin, but I always feel better!

Good luck and I hope you have a wonderful time in spite of the problems you're having!

BTW, it's Lo and behold, not long and behold.

 

[dcedwards]

I would tell Disney that if they are sending you paper tickets that you want them sent and "tracked." If you are at a place where you can sign for them, insist they be sent that way.

I might also call and ask them if they are having problems, perhaps they could get them as e-tickets instead of paper tickets. That way they could just fax you the confirmation of the flight and all the information.

I, agree that you should be very firm when you call Disney again. Be sure to record names, times and dates as you have these conversations. That may come in handy. And, I agree 3 to 4 weeks is not acceptable. Way......too.....close....what will happen if they don't show up then?

Good luck. I'm hoping some very positive things will start to happen regarding this trip. Sending tons of pixie dust your way.

 

[Angel1]

You seem pretty resilient; you certainly responded without undue defensiveness to the unnecessary criticism you received here!

But some of the most recent posters raise a good point!

If this next trip is going to be your "trip of a lifetime," be sure it's going to be someplace where you're going to relax, feel great and have fun. If you're going to be looking over your shoulder waiting for the next problem at WDW, consider another destination!