Please help!!! Wrong arrival dates!!!

[chrisann]

I just called to confirm our arrival at OkW and they have us coming in Oct.8th for 2 nts, not the 9th. The 2 confirmation letters we have state the 9th but they have us coming the 8th. Apparently, I have to go through member services but they're closed until Monday. Please help!!!

 

[RobDoc]

Member Services is usually open on Saturdays from 1:00pm until 5:00pm.

I'd call this afternoon and offer to fax a copy of your confirmation showing the correct dates if necessary.

You should also be able to straighten this out when you arrive - Definitely take your confirmation letter with you when you check-in.

Good luck!

 

[DVC Grammy]

I just called to confirm our arrival at OkW and they have us coming in Oct.8th for 2 nts, not the 9th. The 2 confirmation letters we have state the 9th but they have us coming the 8th. Apparently, I have to go through member services but they're closed until Monday. Please help!!!

I'm surprised that MS isn't open today (1-5) rather than Monday (Columbus Day).
I'd try to call them this afternoon, just in case the person that said they're closed is wrong (although we all know that CM information can never be wrong.................... ).

Good luck!

 

[chrisann]

that it seems to be corrected, although some of the cm's are not too bright, they now have the correct info. Nevertheless, I'll be bringing my confirmation# with me!!!

 

[n2mm]

Just FYI, MS is open today and is open on Monday.