Please explain Southwest credits to me!

[duffy]

I understand that I will get a credit if Southwest lowers the price for my ticket. But I'm wondering: do they apply that credit to my ticket? Or do I get credit that can only be used for future flights? I'm buying tickets for me and my daughter and 3 other relatives. They won't be flying again for a long time and I don't want to get credit for future flights. Our tickets are running $150+ each way and I'm hoping I can just apply any lowered prices to the same tickets!

Thanks.

 

[DMRick]

I can't say I am too fond of your signature

That out of the way..

With the exception of once, each time I have gone on to change my flight, if the new price was the exact same flight, same time, nothing changes except the price, they have given me credit until after I actually flew, then I called customer service (not the 1800 number) and they have put it back on my credit card. They have the right to not do that however. Anyone can use the credits, if you change days or times and get a credit. It doesn't have to be the person that actually got the cr3edit.

 

[ruadisneyfan2]

They used to be very lenient about refunding $ back to a cc as long you didn't actually change flights. They've been really tightening up on this for the past year or so.
If they don't want to be bothered with credits and flights have already been purchased, they should probably not look to see if their flights have dropped in price. It will just torture them.

 

[DisneyPoohBear]

We had to use ours on a separate flight. I just changed ours last month and we were given one year to use the $66.00 credit but it was from the original purchase date not when I got the better deal.