Placeholder room credit question

[iamporch]

Can anyone confirm that the OBB room credit is still good if the placeholder was booked before they changes? This seems so long ago and I thought they said they were honoring those but with all the extensions I wasn't sure.

We booked a placeholder on Dream in June 2019. The changes were made in Sept 2019. We just booked a cruise for May of 2022

 

[dad of 3 addicted to DCL]

We have carried forward our OBB credit for 2 cruises. One was cancelled 2x

 

[n2mm]

We’ve managed to keep pushing our placeholders forward. Hoping to push our nov 2021 forward upon the next release, hopefully soon. We have a B2b in November and getting to close and no guidelines. So we may have 2 cruises to push into 2022, but already have 2 cruises booked already for 2022. I don’t even get excited to book cruises. It’s almost like changing my cruise dates have become my normal. 3 canceled in 2020, 3 canceled in 2021—with that changing to 5 canceled soon. 2 currently booked in 2022–with that changing to 4 booked in 2022 upon the next release.

 

[eva2015]

Yes, its still good. We've moved our March 2019 placeholder reservation a few times now. Most recently to a March 2022 sailing. The agent on the phone confirmed we would have a $200 stateroom credit onboard.

 

[Larry David]

I am curious about this as well and still haven’t gotten a clear answer. We put a placeholder deposit down our August 2019 Baltic cruise. We booked a June 2021 Greek cruise in February 2020. It was cancelled last week. I received a refund of the placeholder and the rest of the deposit yesterday. I wish Disney would have offered to option to simply move out cruise to the same itinerary 2022. That would have been way easier. I do not want to lose the placeholder benefit for circumstances completely out of my control.

 

[Starwind]

I am curious about this as well and still haven’t gotten a clear answer. We put a placeholder deposit down our August 2019 Baltic cruise. We booked a June 2021 Greek cruise in February 2020. It was cancelled last week. I received a refund of the placeholder and the rest of the deposit yesterday. I wish Disney would have offered to option to simply move out cruise to the same itinerary 2022. That would have been way easier. I do not want to lose the placeholder benefit for circumstances completely out of my control.

Call DCL and see if they can do anything. Worst they can do is say no. I would suggest doing it sooner rather than later though as if they can do something there may be a short window in which they can.

Their policy has been if you are PIF when the cruise is canceled you have the option of a refund or FCC. If you are NOT PIF then you are refunded with no option to move the cruise. (Note being PIF is irrespective of the actual "PIF date" for the cruise since some cruises are canceled before the "PIF date" but a person may have PIF already in advance of the PIF date.)

We had an Alaska cruise booked this summer 2021 using a placeholder. Anticipating that it would not sail, and not willing to PIF, we called DCL and moved it to a dummy Dream cruise in May 2022. As soon as the summer 2022 cruises release we will move it again to an Alaska cruise in 2022. The day after we moved it Canada announced the extension of the ban on cruise ships in Canadian water for another year and soon after DCL pulled the Alaska cruises from their website [they have not canceled them yet].

We did the move pre-emptively for a few reasons: (1) we did not want to lose our placeholder by being canceled and automatically refunded, and (2) as Canadians we did not want to lose $ on foreign exchange by being canceled and automatically refunded when we know we want to do another cruise. Also, we had decided that for our family due to covid we would not sail this summer anyway and would move the cruise to summer 2022, so we just needed DCL to release the summer 2022 cruises so we could switch it. Pre-emptively moving it to a Dream sailing is a stopgap measure until the new sailings are released; personally I wish they had a way to just "park" the funds without actually having to book a sailing we have no intent to be on, but they don't have that ability.

SW

 

[Larry David]

I called DCL and my travel agent, neither have an answer yet. Both believe the policy will change, but nothing has been announced yet. Since we are traveling with my family, parents and aunt and uncle I'd be shifting 3 reservations and that adds a lot of complications. I think Mickey will step up and make it right with the placeholders, just have to be a bit more patient. I also wish they just would have held the money.

 

[motherof5]

Are they making having the vaccine a requirement for cruising? It's the only reason we haven't booked since anyone under 16 can't have it. I did notice on NCL that is says all passengers must be vaccinated.

 

[Canadian Girl]

I moved mine. Before it cancelled to avoid losing my placeholder. They don’t give any warning. Maybe on purpose

 

[Larry David]

It would be extremely unfriendly to customers whose cruises were cancelled to take away the placeholder. I would strongly consider not taking another Disney cruise again should they do that. I told them to hold my deposit and DCL chose not to.

 

[lanejudy]

Are they making having the vaccine a requirement for cruising? It's the only reason we haven't booked since anyone under 16 can't have it. I did notice on NCL that is says all passengers must be vaccinated.

DCL has not made a statement regarding any type of rules that may be in place - vaccinations, testing, etc.

 

[motherof5]

DCL has not made a statement regarding any type of rules that may be in place - vaccinations, testing, etc.

Ok thanks.