I did the $99.95 preorder and then cancelled and tried to use the additional $20 off code a while back. No go. So I reordered for $99.95 under my other email address, setting up a new Photopass account. Today my credit card bill came with two $99.95 Photopass charges, even though I received a call from Photopass saying one was cancelled. Nothing on my bill reflects a credit. And both of my Photopass accounts show I have preorder credits. Has anyone else ever had problems trying to get one to cancel? I called again and the man I spoke to once again supposedly cancelled and credited one back to me. I am not too confident, though! Guess that is what I get for trying to save even more money, and don't ask me why I made a new account, but it probably just mucks it up even more. ETA: Just searched and found what I was looking for in another thread, so just disregard this message! Thanks and sorry!
We did the same thing....be patient, give it time. Did you get an email confirmation of the cancellation (just for a "paper" trail?) It can sometimes take 1-2 billing cycles for the credit to post to your account. When we did this, it took forever for the $99 charge to post. In fact, the $79 and $99 posted on the same day, even though the orders were placed about 2 weeks apart??? It took a few days to a week before my origional cart showed as "empty". I am still waiting for the credit to appear on my card, but do not have any doubts that it will eventually show! Give it a bit more time.
