mytripsandraces
DIS Veteran
- Joined
- Mar 29, 2010
- Messages
- 2,249
I'm catching up on the podcast and heard Pete's Grand Californian rant this morning and thought I would add my experiences. My sister and I stayed at the GC last year before the Disneyland Half. We were on the Concierge level, which I mention because it makes what happened even weirder. There were two strange occurrances.
1. My sister and I were getting ready to check out and were walking down the hall towards the elevators (on the Concierge floor). There must have been a shift change, because a group of about 15 CMs were coming towards us. Even though we had bags and were guests, they didn't move and we had to squash into single file against the wall to get out of their way.
2. My sister, her daughters and I got into an elevator and a CM got on after us. Right in front of my niece's face, she sprayed polish onto the button plate and started cleaning. We pulled my niece back and she was fine, but the chemicals triggered an asthma attack for me. I've never been in an elevator that was being cleaned, but I have been told to wait for another car, because the one I was going to be used was being cleaned, which is what I would have expected at GC.
This year, we're staying at the Disneyland Hotel (hopefully in a renovated room!). We love Storyteller's buffet (for the raisin-free bread pudding with caramel sauce), but we don't have to stay the night in the hotel to get that perk!
A quick note on Kevin's Portobello review - I was at a restaurant in the DC metro area this weekend and my friend's scrambled eggs were undercooked, though she'd asked the waiter to tell the chef that she liked them to be dry, not runny at all. Someone else delivered the food, but no-one came to ask how everything was. I had completely finished my meal and she was just picking at the potatoes when the waiter finally came by to ask about it. She told him that the eggs were undercooked and he offered to get more. She declined, saying she'd eaten enough and he said he'd send over the manager. The manager came over and again offered fresh eggs. My friend declined again and pointed out that if the waiter hadn't waited so long to ask how our meal was, the situation would have been resolved. Her meal was comped and our waiter came back and apologized again (too many times, really). There are places out there that recognize that service and quality are important; however, I agree that comping an entire $200+ meal to compensate for lukewarm mashed potatoes and bitter garlic sounds like they recognized your voices.
As always, I love the show!! Thank you so much for everything!!
1. My sister and I were getting ready to check out and were walking down the hall towards the elevators (on the Concierge floor). There must have been a shift change, because a group of about 15 CMs were coming towards us. Even though we had bags and were guests, they didn't move and we had to squash into single file against the wall to get out of their way.
2. My sister, her daughters and I got into an elevator and a CM got on after us. Right in front of my niece's face, she sprayed polish onto the button plate and started cleaning. We pulled my niece back and she was fine, but the chemicals triggered an asthma attack for me. I've never been in an elevator that was being cleaned, but I have been told to wait for another car, because the one I was going to be used was being cleaned, which is what I would have expected at GC.
This year, we're staying at the Disneyland Hotel (hopefully in a renovated room!). We love Storyteller's buffet (for the raisin-free bread pudding with caramel sauce), but we don't have to stay the night in the hotel to get that perk!
A quick note on Kevin's Portobello review - I was at a restaurant in the DC metro area this weekend and my friend's scrambled eggs were undercooked, though she'd asked the waiter to tell the chef that she liked them to be dry, not runny at all. Someone else delivered the food, but no-one came to ask how everything was. I had completely finished my meal and she was just picking at the potatoes when the waiter finally came by to ask about it. She told him that the eggs were undercooked and he offered to get more. She declined, saying she'd eaten enough and he said he'd send over the manager. The manager came over and again offered fresh eggs. My friend declined again and pointed out that if the waiter hadn't waited so long to ask how our meal was, the situation would have been resolved. Her meal was comped and our waiter came back and apologized again (too many times, really). There are places out there that recognize that service and quality are important; however, I agree that comping an entire $200+ meal to compensate for lukewarm mashed potatoes and bitter garlic sounds like they recognized your voices.
As always, I love the show!! Thank you so much for everything!!
One CM would just say he couldn't find the large and distinctive pkg 
I had to talk to someone higher up at such a time, like 6am. I would call when told to and then I'd get the same story to speak to someone else at another time. 
To add to the incompetency, during all this, they said they would not deliver it to my room unless I was there to receive it and they would not deliver after 5pm. 
and I had phoned in advance to find out the best way to have it addressed before I couriered it, and called to confirm its arrival and how I should go about retrieving it. They reassured me they did this all the time, everything would be easy. 
