I sometimes fax when I want to list alternatives. Like on our last OKW trip I had requested buildings 23 to 26, 2nd floor (non smoking was first priority). I sent a fax saying a first floor would be OK if second was not available, but we did not want handicapped. I also said if those buildings were not available, then we wanted a golf view elsewhere. We got building 28, second floor (view of fairway). When we stayed at BWV earlier this month, I had just requested non-smoking, near tennis courts. I wasn't really concerned about floor or anything, so I didn't bother sending a fax. We got a corner room facing the pond, it was just what I wanted.