PBH alittle disappointed this trip

[yasuern]

First let me say that we have stayed at the PBH 4 other times and LOVED IT!


That said I found some aspects of the service lacking this trip.

When we arrived at 11am our rm was ready - GREAT - we had a deluxe rm in bldg 2 facing the Villa pool on the 4th floor. Room was clean and perfect!


when we returned that 1st night all was good beds turned down - lights dimmed music softly playing - PERFECT! except 1 of the red throws at the end of one of our beds was gone - no biggy.


Upon arriving back on the 2nd night - no cups had been replaced both red trhows now gone and one of our beds duvet covers had no quilt in it. Called to housekeeping at 6pmish - they said they would be right up - at 6:45pm we called again and re requested they apologized - we stated we would be going to dinner now and would return around 9pm and would appreciate if the quilt was in the duvet cover and glasses and throws replaced - they stated it would not be a problem.

Okay we return around 945pm to find NO GLASSES REPLACED, 2 RED THROWS THROWN ONTO A CHAIR AND OUR QUILT FOLDED AND LYING ON OUR BED! Okay yes I can put a quilt into a duvet cover but wait this is a 5 star hotel - so again call housekeeping and they state "Can't you even make your own bed - you have the blankest in your rm" feeling VERY ANGRY I stated yes I can But isn't this a 5 star hotel? They said "yes" Well I would get better service at a Motel 6! and hung up.


DH then called and spoke to the night mamanger - he was not happy and the head of housekeeping for the evening was at our door within 5 minutes. She was apologetic(by this time we had put our quilt into the duvet cover) She began to help us spread out the throws when we noticed stains crusted on both of them - she immediately took them away and told us she had no more tonight but tomorrow we would have STAR service. Okay I'm tired kids tired Dh tired - we go to bed next day out ALL DAY form 9am - 830pm - return to rm beds not turned down (no Biggy) no red throws and and again glasses and cups not replaced! At this point I am thinking 5 star my @$$!


Again call to just have cups replaced - they say okay - NEVER RECIEVED! Next morning as we were leaving expressed our feelingd to the manager - who was nice but felt these things happen and then gave us 4 breakfast coupons that as he put it "are open eneded and can be used any time"



Not very happy with this stay at the PBH - might consider RPR for our Feb 08 trip?



Sue

 

[AlexandNessa]

I am sorry to hear this. And even more sorry to hear that despite your calls and communication to the manager, nothing was done.

We always have a problem at the Loews Hotels that they take the bathrobes if we leave them folded over a chair. I can't tell you how many times we've called to have them replaced because we wore them once and housekeeping whisked them away. They were never replaced. So now, we're fanatic about making sure we hang up the bathrobes every time we leave the room.

 

[bubba's mom]

I would have "ratted out" the night manager to the day manager.....that's just not right Granted you are able to make your own bed, but then you'd save 1/2 your money and stay in that motel 6...not pay loew's to do it ...duh!!!

 

[damo]

Sounds like whoever the maid was that was assigned to your room was probably the same person all those days. I sure hope you didn't tip her.

And the person who told you to make your own bed was definitely rude. I wonder why it was removed in the first place?

 

[dsmom]

I have noticed from our trips to the PB that every day the bed is made a different way! One day the red covers - one day they are gone- I thought they were just trying a variety of styles. Also with the robes - we never wore them but every night we came back in the room they were draped over the edges of the bed for us.