I've had 2 terrible experiences with Payless and won't consider renting with them again. The first time was so bad I don't know why I gave them a 2nd chance, but I guess it was the lure of the rate. At least I made a reservation with Alamo in case I had another problem with Payless which we did. The agent made an imprint of our credit card and refused to put a dollar figure, actually expecting us to sign it and wait until we returned with the car for her to fill in ANY rate. When we said we wanted our credit slip back because we were not renting under those conditions, the agent tried to claw it from my husband's hands shrieking that it was their property. Like Heck! That was OUR cc number, and once we signed that blank credit slip they could've put in any price they wanted whether we rented or not. A reputable business doesn't do that. We've rented several times from Alamo in Orlando and don't bother shopping around anymore. The rates are lowest of the big companies, they're incredibly efficient (you can even do all the stuff online and not have to deal with a person for pick up), and the cars are new. There's no signing the dotted line without a price attached. It's fast, easy, streamlined and a much more professional operation. I'm glad some folks have had good experiences, but I cannot recommend them in the least. If you do want that rate at least book a back-up res so you can easily walk out if need be.