fctiger, I'm so sorry you're getting the run-around. I think cmwade is right; it's time to do something more aggressive and hopefully they will finally sit up and take notice of you. Good luck and keep us informed! I've been following your story closely.
it's not a waste even if the OP left. We are now invested in hearing your resolution.
Oh, thanks guys, I really appreciate that!
Honestly I wasnt even going to mention it until I saw this thread and it was a nice way to vent lol. I mentioned it in another similar thread, but that was only day 5 and I thought it would be wrapped up soon by then. Day 22 now and not quite lol.
Ok, the latest!!! So as I said last time I wrote, I was suppose to get a call on Monday and of course it never came. So I called them this morning and ONCE again, went through the usual 3-4 operators and had to explain my story over and over again to each one. And I hate to say this, but I didnt realize how canned their spiel is (I know that shouldnt shock me this is Disney lol) but if I had to hear "well we certainly do apologize for the inconvience and we will be sure to do our best to correct the situation" one more time I was going to scream lol. That and 'have a magical day' after nearly every operator I talked to...and I talked to about 14 of them now!
Anyway, so got to the latest end-of-the-line operator who will FINALLY put this nightmare to rest. I told him everything, he said he had ALL the notes of my previous calls and was ready to solve the problem. Ok, great, lets do it! So he said it would be NO problem, but I would just have to renew for another pass online and he would give me a 2 hour window to do it and I told him I would do it when I get to work. And he said I can either just ask for it to be delivered or pick it up at the gate. Considering I was going to be there in 2 days, I said the gate. We hung up, I was feeling good this time! So get to work, clicked on the AP renewal website and put in the usual information for renewal and thought finally this will be done.
But after I clicked send, it said my pass was blocked and I had to call the resort to rectify the problem!
Honestly, you cant make this stuff up! SO, I called A-G-A-I-N, this time I only spoke to just two people, the first person telling me of course, "well we certainly do apologize for the inconvien..." just kill me now! So I told her my situation and I knew the name of the specific person who told me what to do about renewing online but it didnt work. So she didnt know him, but patched me through his office. Thats when I was helped by another woman and I could tell this isnt the department that deals with customers directly because it was a simple, "yeah" when she got me on the phone. Finally a real human being lol. After awhile, the pixie dust gets just a bit too thick if you know what I mean?
So anyway, she basically grilled me like a telemarketer lol. Asked me when did I purchase the pass, did I have the order number on me, was it credited to my account, did I send in an email and on and on. I told her I been asked a lot of these questions a dozen times now. I sent emails, calls, went to the park, and was told just hours ago to renew again online blah, blah, blah and I just told her this has just gotten ridiculous and I was getting frustrated, especially when everytime I called, I had to explain the situation over and over again and get totally different answers from other people. She said she understood and she said she promised she could help me this time.
She said my pass was 'in flux' and that the computer showed I missed a payment and why I couldnt renew online! Of course, didnt the OTHER guy see what she was seeing? So ok! So, she said I can only go to the park to get it resolved...I reminded her I DID that on Sunday already and here we are lol. Then suddenly she clicked another screen and got MORE notes on her computer and it stated I was at the park on Sunday, but it was Sunday and there was no one there to resolve the matter. She said I shouldve been told the hours to come and of course I wasnt told that, just to go when the booths were opened. But she said THIS TIME, if I go I be able to renew, I will STILL get the original price as I was promised on Sunday and that the full payment was wiped off my account!
Normally I would be happy about that, thrilled even, but I played this game before lol. I told her, point blank, I dont trust what she was telling me. I was told that last week and why I went to the park in the first place. And I was told just today about renewing online. But she ASSURED me if I show up on Thursday they will know my situation and will be NO problems this time! I show up, will get a new pass and that will be the end of it. Of course, the reason why I went Sunday was so I can get it taken care of before I officially arrived on Thursday. Now I will arrive on Thursday basically being told what I was told to do last week but this time with a hotel rom already paid for. But she
assures me!
So, I guess its good now lol. Again I'm not REALLY worried, I'm actually hopeful its fine now and now that my situation will noted when I get to the gate, I'm pretty certain it will go fine.
But just in case, if you live in SoCal and you watch the news on Thursday and see a report of a man who was arrested at
Disneyland at the ticket booths because he snapped and went bezerk after hearing, "well we do apologize for the inconvience, but it looks like..." well you already have the back story and can testify at my trial!
BUT if Thursday comes and goes and you dont hear a peep out of me, that means it ALL went well and I'm enjoying my time at the parks!
We'll see, we'll see!
Glad it all worked out for you!
