DH & I have both done it 6 times at CC and love it every time. Always felt safe with each crew, though we did have one windy day that I saw a man lose his glasses. DH has never had an issue with his though I always worry.
I posted on a thread one time to make sure you book early so you can re-book in afternoon in case of AM cxl. This has happened to us twice, and they even didn't charge us one of the times and gave full refund. We usually do a 10 am ride.
One note about dipping - they will ask you (usually) if you want to be dipped, and you can even specify how much.
We also tip the guys $10 each before we harness and usually they give us a good 7 minutes each and let us go solo (they try to make you go tandem if you are a couple). You pay a lot of money to
DCL for this but these guys live off tips. They are great about giving me wonderful rides so I can get great ship and island shots. (Used one to create ship/island view photo postcards "wish you were here" that I sent from CC post office.)
Last, we usually bring two cameras. One for the person in air and one for the other or people on the boat. Everyone is great about getting photos and even exchanging emails for sharing.
I have two short videos (not the best quality) on YT - search bluestravelgirl then scroll down. You can see take-off and flight at highest point.
Last tip, do not leave your shoes on the dock which they might tell you. They're likely to end up in the water though they mention to leave them. We bring a tote bag and put them in the bag and store that under the seat. DH lost a flip flop on the dock.