Palo/Platinum changes?

[Kwami]

In the original post, both members used their platinum Palo perk at brunch. So, dinner was not covered.

 

[European]

In the original post, both members used their platinum Palo perk at brunch. So, dinner was not covered.

Correct, because only 1 brunch or dinner is covered. Even with 3 platinum guests in 1 stateroom, all 3 get just 1 Palo brunch or dinner covered.

 

[Ralph&Pam]

Because my platinum benefit paid for my meal and my friends meal. When apparently it's only supposed to pay for my meal.

No! All guests 18 and over staying in the stateroom with the platinum cruiser receive the Palo benefit. So, you and the other person in your stateroom both receive the benefit.

 

[annab3550]

No! All guests 18 and over staying in the stateroom with the platinum cruiser receive the Palo benefit. So, you and the other person in your stateroom both receive the benefit.

Unless you both are platinum. Then only one person gets the benefit. I got it now. Thank you.

 

[SirDuff]

Unless you both are platinum. Then only one person gets the benefit. I got it now. Thank you.

No, even if you both Platinum. It’s one Palo meal benefit per room - regardless of the number of guests with Platinum in the room (as long as there is at least one adult with Platinum status).

 

[PrincessShmoo]

That's my question then. If "my benefit" is used to pay for myself and my husband in my room for brunch. Why doesn't "his" benefit cover his and my dinner. In actuality, using your response, only one of us got our benefit.

Because it's for you (the Platinum cruiser) and anyone IN YOUR ROOM (regardless of CC level). Your husband has no benefit, if he's in a different room.

 

[Kwami]

Unless you both are platinum. Then only one person gets the benefit. I got it now. Thank you.

You both had brunch for free. So, you both had the benefit.

 

[Mommb]

I specifically remember going to Palo (the 4 of us) and I was the only platinum. My meal (and my friend who was named in my room) were comped. She was silver. She tried to explain to the server that it should actually be my husband who was comped, but because she was "in my room" her meal was comped instead. That specific meal, apparently only I should have been comped, but they comped the room. Maybe the Palo server made a mistake, I honestly don't know...

This worked exactly how it was supposed to. You were the only platinum guest. Your meal and the meal of the other adult guest listed as in your room were covered by the Platinum benefit. If your husband (listed in a different stateroom) had also been platinum, then his meal and the meal of the person listed as sharing a room with him would have been comped. Each room with a Platinum guest can use the Platinum benefit once.

Unless you both are platinum. Then only one person gets the benefit. I got it now. Thank you.

If you and your husband are both platinum and in the same room, when you dine together at Palo you both will have your meal comped, once. When you dined again at Palo, the benefit for the room had already been used, so no one was comped, but you both received a free meal as a Platinum guest.

I am not sure what would happen in that situation if you dined alone for brunch and your husband dined alone for dinner. The rules say that the benefit is provided only once per stateroom per cruise, so it is possible the 2nd person to dine would not get the benefit because it had been used previously by someone else in the room.

 

[dad of 3 addicted to DCL]

From the DCL Castaway Club Benefits page:

Complimentary Dinner at Palo or Palo Steakhouse
Savor an elegant evening at the adult-exclusive Palo or Palo Steakhouse, available to Platinum and Pearl Members—including Guests staying in the Members' staterooms. Subject to availability. All Guests must be 18 or older. Limited to one complimentary experience per stateroom, per sailing.

We don't cruise with friends/family (aside from the kids) so I'd no idea about the 'including Guests staying in the Members' staterooms' part. Huh. Learn something new every day

 

[ajs123]

Who’s on first? Holy smokes, this is not a tough concept requiring over 20 responses.

 

[Greatgrandma]

I just made platinum so this will be my first free Palo dinner. I will be on a 4 night cruise so is there any way to find out ahead of sailing which night is a repeat restaurant so I can make my Palo reservation for that night? Or do I just make the reservation for whatever night and switch if necessary when I get on the ship?

 

[PrincessShmoo]

I just made platinum so this will be my first free Palo dinner. I will be on a 4 night cruise so is there any way to find out ahead of sailing which night is a repeat restaurant so I can make my Palo reservation for that night? Or do I just make the reservation for whatever night and switch if necessary when I get on the ship?

Generally, (that is, not always), the rotation on a 4 night cruise is 1223. I'll also point out, even if you're scheduled for one of the MDRs twice, the menus (and possibly) the entertainment will be different. In fact, one of the repeated MDRs will be Pirate night.

It can be possible to switch nights onboard, but don't count on it.

 

[scroogie]

Who’s on first? Holy smokes, this is not a tough concept requiring over 20 responses.

Right? I think OP has overcomplicated their thinking on it which hasn't helped either.

It's as simple as one Palo credit per guest over the age of 18 in any room in which at least one Platinum guest is staying. It's not rocket science.

 

[Kwami]

Generally, (that is, not always), the rotation on a 4 night cruise is 1223. I'll also point out, even if you're scheduled for one of the MDRs twice, the menus (and possibly) the entertainment will be different. In fact, one of the repeated MDRs will be Pirate night.

It can be possible to switch nights onboard, but don't count on it.

You can look for BBB offering pirate makeovers. They only offer them on pirate night. That's the repeat night.

 

[annab3550]

Who’s on first? Holy smokes, this is not a tough concept requiring over 20 responses.

If you look back, I thanked everyone for their answers yesterday. Cute line though.

 

[Flossbolna]

If you look back, I thanked everyone for their answers yesterday. Cute line though.

Yes, it was a bit of a misunderstanding. Things like that happen. No reason for a disparaging comment at the end of a thread by that poster. Most people here are happy to help. Ignore the odd ones who know everything better.

 

[jwalk03]

I just made platinum so this will be my first free Palo dinner. I will be on a 4 night cruise so is there any way to find out ahead of sailing which night is a repeat restaurant so I can make my Palo reservation for that night? Or do I just make the reservation for whatever night and switch if necessary when I get on the ship?

Your repeat on a 4 night will be whichever night is pirate night.

Check the on board activities for the day that BBB is offering pirate makeovers.

 

[DMMarla07860]

I don't know, but I hope they DO start enforcing it. Too many people are taking advantage of the system by splitting up IMHO.

And I'm VERY glad it doesn't apply to people who aren't Platinum staying in the room (or more likely assigned to the room) with a "Platinum" child.

I agree I hope they do start enforcing it. Or I do see them doing it, since like you say seems people and taking advantage and it seems to be getting confusing for some.

 

[jimmymc]

I just made platinum so this will be my first free Palo dinner. I will be on a 4 night cruise so is there any way to find out ahead of sailing which night is a repeat restaurant so I can make my Palo reservation for that night? Or do I just make the reservation for whatever night and switch if necessary when I get on the ship?

If it's a Caribbean cruise, check the bookable activities for the Pirate Night makeovers. That night will be a repeat restaurant serving the pirate menu.

If it's a sailing without Pirate Night, I don't believe there's a way to check.