Went there during the Summer and had slow service, and they were out of half a dozen menu items (including... of all things.... FRENCH FRIES!!! How is that even possible?!?!), though the food was good. Anyway, after writing a review on TripAdvisor, the manager asked us to give it another shot, and later presented us with a gift card by mail. We returned a few months later to good service, all menu items available, tasty food and the rooftop lounge, which is beautiful at night! Though the gift card helped, we would definitely go there again without a card; its really nice!