Package stolen off my porch - what now?

[olena]

I have a friend who had sticky-fingered neighbors. She bought a lockable drop-box for her deliveries and has had no problems since.

Has this happened before with other deliveries? If it does, wrap up some dog poop and leave it on your porch and let them take that, too.

 

[minniecarousel]

Low fat muffin stealer? Once someone opened that baby I bet they would be sending them right back to you!

Didn't she insure them? And ups is responsible in that who is to say they ever delivered them. right?

IF this box was stolen (I just have the UPS driver's word on that), middle school kids get out at 1:45 on Wednesdays, and it's likely that it would have been one of them, walking past my house to get home. Yup - they'd be disappointed in the contents!!

I actually left a large - empty - box on my porch yesterday. I had written on it: "please return the box you stole yesterday". - eh, nothing came of it!

**Just got off the phone with the owner of the small mail-order bakery. She was nice, but she has no intention of replacing my muffins. I guess I'll check with the credit card company and see what they say.

 

[Honu]

**Just got off the phone with the owner of the small mail-order bakery. She was nice, but she has no intention of replacing my muffins.

She has no way of knowing that UPS even delivered them to the right address. That would be the last time I ordered from her.

 

[sha_lyn]

I don't believe that legally the bakery owner would be responsible unless she didn't state her shipping methods or if she used a less secure method than the one she list on her website.

If she didn't require a signature nor insure the package the carrier isn't responsible either.

The only recouse would be if it is covered by the CC company

 

[minniecarousel]

Just got another call from the owner of the company - she suggested that next time I order, we'll split the cost. I asked if she could just send out one box (I had ordered two - they place the two boxes inside another box.) She agreed! She is sending out a box of my favorite muffins and we'll need a signature to deliver. OK with me.

It's all good.

 

[KirstenB]

I'm glad it worked out. I can't believe the muffin lady didn't jump to just replace the muffins. Honestly, I'm at the point in my life where good customer service is worth a lot to me. You're talking muffins, not a diamond tiara!!: She could have lost a customer over some baked goods.

The same thing happened to me with a Talbots order. I called them, and they just sent out a replacement order no questions asked. A week later, a neighbor called to say she'd gotten our order by mistake, so I sent it back to Talbots.

 

[mum4jenn]

Do you think that maybe a dog or other animal could have gotten them and ripped the box open to eat the contents??

 

[MareQ]

Just got another call from the owner of the company - she suggested that next time I order, we'll split the cost. I asked if she could just send out one box (I had ordered two - they place the two boxes inside another box.) She agreed! She is sending out a box of my favorite muffins and we'll need a signature to deliver. OK with me.

It's all good.

She can try and file a claim with UPS as well to recoup the loss of the missing package. Bottom line - nobody can prove it wasn't delivered - but UPS cannot prove it was either.

Even with shipments that require a signature, UPS makes mistakes. Most of the claims we have with UPS are for shipments made to customers where the signature for receipt is not of any employee at that location. Happens all the time for inbound shipments for us as well.

 

[minniecarousel]

Do you think that maybe a dog or other animal could have gotten them and ripped the box open to eat the contents??

I don't think that a dog could even smell the muffins the way they're wrapped. Two separate corrugated boxes are placed into a larger corrugated box. The muffins are indivdually wrapped and even have bubble wrap surrounding them inside the box. (These are seriously good one-point Weight Watchers muffins!)

We rarely have a loose dog roaming the neighborhood.

 

[MareQ]

I don't think that a dog could even smell the muffins the way they're wrapped. Two separate corrugated boxes are placed into a larger corrugated box. The muffins are indivdually wrapped and even have bubble wrap surrounding them inside the box. (These are seriously good one-point Weight Watchers muffins!)

We rarely have a loose dog roaming the neighborhood.

If an animal ate your muffins you would have seen evidence of that all over your porch - but trust me an animal can still smell through that. I bought fudge once - it was individually wrapped with plastic, put into a plastic wrapped box with other boxes, those wrapped boxes were shrink wrapped together then packaged into the box. UPS guy came and left it by my garage around 6 pm - never rang my bell - so I had no clue it was there - a bear got into it that night....

NOW - What is the website for these great muffins??? LOL!!!

 

[kbkids]

I was sitting in the front room of my house the other day and saw the Fed Ex truck backing up my drive way. This was odd because he usually just stops on the road, so I knew it had to be a large order and couldn't think of anything I had ordered that would be that large. I went outside as he was stacking up about 8 LARGE boxes and asked what it was. He replied, "Pampered Chef." OOO - that would be nice, but nope, had not had a party - these weren't mine. Turned out they were for my next door neighbor - the right address was on the boxes, he just stopped at the wrong house.

I told my husband I should have kept them - served her right for not inviting me to her party!!!


RELAX people! I'm kidding!!

 

[Luv2Roam]

I still would pass on ordering from them again. I would just tell them unless they had proof it was delivered then I would be expecting my shipment.
There have been too many times I have recived other people's mail. (Although I realize this was a UPS issue.) There is nothing to say the package was misdelivered to a wrong address.

 

[sha_lyn]

Maybe the DIS'er who told this story will pop in and give better details......

They ordered frozen food items (omaha steak I believe) but the package never came. UPS said they delivered it and had a signature. Turns out a neighbor signed for the package and never gave it to them. If I remember correctly the company did ship out another order without question, but I believe the package was inssured.

I still would pass on ordering from them again. I would just tell them unless they had proof it was delivered then I would be expecting my shipment.

I believe UPS told the OP that they delivered the package.
It certainly doesn't sound like the bakery is just claiming they sent it.

 

[shellybaxter]

I think the OP should go and check with her neighbors. I ordered a bunch of pantyhose once to pack for vacation. I had them delivered express delivery because I needed them by a certain time. They were never delivered to my porch, but the shipping company (Fedex I think) said they were. I didn't want to cause trouble because I am rarely home when deliveries come and didn't want to be on some kind of "must sign" list so I just ordered the pantyhose again. About six month later a Fed Ex package appeared on my porch. It was the pantyhose. Apparently the driver had left the package on my neighbor's porch who is only here in the summer. They'd been sitting over accross the street the whole time. Sometimes its not a "did you steal my muffins" question, but a did something get delivered to you be mistake question.