So far I've ordered twice from them and they've beek ok but definitely not great. Shipping both times was very, very quick.
1st time, I ordered a CD, it was shipped in a cardboard mailer but no bubble wrap or paper around it and the case came cracked. Not a big deal since the CD was okay, but if they wrapped it a little better it probably wouldn't have cracked.
2nd order was 2 paperback books, both well packaged. One book had its spine crushed some at the top and bottom a little, not a big deal. Second book has markings on the front cover and part of the back cover is torn off. Not real happy about that, I was glad it was for me because if it had been a gift for someone, I definitely wouldn't have given it.
Unless something is a huge savings or I can't find it anywhere else, I doubt I'd order from them again.