Hi All,
We just returned from 8 days at the BW and had a great time. Our first night was in a studio which was 4099. It was in fine shape. The bedding was new and the sofa bed was the new type. My kids reported the sofa as being very comfortable, and the bed was comfortable.
The rest of the vacation we were in a 2 bedroom: 3069-3071. The good news is that both rooms had all new bedding. Maid service had done a great job cleaning the room, and it was probably the cleanest room we had received.
The bad news is that a lot of the furniture is starting to look very worn and dated. One of the cushions on the chair at the breakfast bar had been written on with a pen, and holes were poked in it with a pen. When I opened the drawer to the bench in the master bedroom, the knob came right off. Other furniture was battered. I should have complained but didn't because I had more of a reason to complain -- lack of sleep.
The worst thing is that the location is the pits. IMHO, this should not even be offered to members as a standard view room. It is actually a back stage room. It isn't what you see out the window that bothered me. What bothered me is that directly below you is a storage area for the luggage cages they use for magical express. They load and unload these cages, which rattle loudly and make a great deal of noise, all day and all night. That's all you hear. When you are not hearing that, you are hearing the truck that picks them up beep as they put it in reverse. This is a very unacceptable location. We could not nap in the afternoon, and we could not sleep at night. If we finally did get to sleep, we heard the truck beeping at 5 am.
The only rooms that could possibly be worse are 2069/2071 and 1069/1071. In fact, 1069/71 has no view at all as the front is covered by cages. In essence, you are in the luggage storage room.
I went to the front desk to complain after the first night. I had a nice conversation with the front desk clerk (who I could tell heard this complaint before) and DJ the manager (who was very nice and tried to help). THere were no other rooms available for at least a couple of nights. He said they would try to move the cages, but that didn't happen. They finally did call to offer us another 2 bedroom - a smoking room. We couldn't take it because we had 2 people with asthma in the room.
So I would advise anyone to try to avoid the rooms in this location (very close to the elevator, standard view).
Also, can anyone tell me who I should contact to lodge a complaint about these rooms and the cages? Thanks!
We just returned from 8 days at the BW and had a great time. Our first night was in a studio which was 4099. It was in fine shape. The bedding was new and the sofa bed was the new type. My kids reported the sofa as being very comfortable, and the bed was comfortable.
The rest of the vacation we were in a 2 bedroom: 3069-3071. The good news is that both rooms had all new bedding. Maid service had done a great job cleaning the room, and it was probably the cleanest room we had received.
The bad news is that a lot of the furniture is starting to look very worn and dated. One of the cushions on the chair at the breakfast bar had been written on with a pen, and holes were poked in it with a pen. When I opened the drawer to the bench in the master bedroom, the knob came right off. Other furniture was battered. I should have complained but didn't because I had more of a reason to complain -- lack of sleep.
The worst thing is that the location is the pits. IMHO, this should not even be offered to members as a standard view room. It is actually a back stage room. It isn't what you see out the window that bothered me. What bothered me is that directly below you is a storage area for the luggage cages they use for magical express. They load and unload these cages, which rattle loudly and make a great deal of noise, all day and all night. That's all you hear. When you are not hearing that, you are hearing the truck that picks them up beep as they put it in reverse. This is a very unacceptable location. We could not nap in the afternoon, and we could not sleep at night. If we finally did get to sleep, we heard the truck beeping at 5 am.
The only rooms that could possibly be worse are 2069/2071 and 1069/1071. In fact, 1069/71 has no view at all as the front is covered by cages. In essence, you are in the luggage storage room.
I went to the front desk to complain after the first night. I had a nice conversation with the front desk clerk (who I could tell heard this complaint before) and DJ the manager (who was very nice and tried to help). THere were no other rooms available for at least a couple of nights. He said they would try to move the cages, but that didn't happen. They finally did call to offer us another 2 bedroom - a smoking room. We couldn't take it because we had 2 people with asthma in the room.
So I would advise anyone to try to avoid the rooms in this location (very close to the elevator, standard view).
Also, can anyone tell me who I should contact to lodge a complaint about these rooms and the cages? Thanks!
), thus, hard to take a nap.
.
I'll take that long walk anyday over the type of view you are describing!
