Hi all,
I first got my cell phone back in '97 with Fido and loved them. Switched to Bell because of some promo after not having a phone for a while and didn't have the best of luck. Got a new phone 2 years ago again with Fido, still loved them... that's why we were optimistic when DH bought me an iPhone in September for my birthday/anniversary. We upgraded our couples plan to include my phone for $249 extra at one time, with a $50 credit being applied to the bill because of purchase of the new phone (or so said the customer service rep).
Needless to say, in October when we got our bill, we were charged for a different phone at $349 and had some other unwanted/unwarranted charges. I spoke to the gentleman at Fido, he fixed up the account just fine. I confirmed we'd be getting the $50 credit, he said it would be automatic in 60 days after ordering the phone.
When my October bill comes, I realize in the switch both phones in the couples plan had been changed at some point to my name. Before, one was under the name of my husband. We hadn't requested a switch so I called in to change it back. They changed it, again I confirmed that I had a $50 credit coming to me. She said it was due 60 days after receiving the phone. I said ok.
I just got my November bill and lo and behold, there is no credit. I called in to take this up and they said my plan wasn't eligible. However, at the time of ordering, they said it was! Now, they are "offering" that if I upgrade for $15 more per month I can get the credit. WHAT?
I talked to a supervisor last night about it all, I thought she could fix it. I explained what happened. Her answer is that there are no notes about a $50 credit on my file and she can understand once making a mistake, or even possibly twice, but three times is impossible. I felt like I was being called a liar. I snapped! I don't even care about the $50 at this point, but it is just the priniciple of the thing. Why offer and promise something, confirm it later (twice!) only to take it back. How do I prove otherwise? One friend suggested that maybe they tape the conversation... I hope so! Anyway, the supervisor said I couldn't speak to a manager. So, I pointed out that I would like to cancel. She put me on hold forever to say that a manager can call me to confirm the cancellation, the same thing that she does. Cancellation at this point is $900!!!!!!!!!!!!!!
I knew this going in, and have had no problems with them...... But, I have a hard time doing business with a company that is treating me like this.
Any advise????????????
I first got my cell phone back in '97 with Fido and loved them. Switched to Bell because of some promo after not having a phone for a while and didn't have the best of luck. Got a new phone 2 years ago again with Fido, still loved them... that's why we were optimistic when DH bought me an iPhone in September for my birthday/anniversary. We upgraded our couples plan to include my phone for $249 extra at one time, with a $50 credit being applied to the bill because of purchase of the new phone (or so said the customer service rep).
Needless to say, in October when we got our bill, we were charged for a different phone at $349 and had some other unwanted/unwarranted charges. I spoke to the gentleman at Fido, he fixed up the account just fine. I confirmed we'd be getting the $50 credit, he said it would be automatic in 60 days after ordering the phone.
When my October bill comes, I realize in the switch both phones in the couples plan had been changed at some point to my name. Before, one was under the name of my husband. We hadn't requested a switch so I called in to change it back. They changed it, again I confirmed that I had a $50 credit coming to me. She said it was due 60 days after receiving the phone. I said ok.
I just got my November bill and lo and behold, there is no credit. I called in to take this up and they said my plan wasn't eligible. However, at the time of ordering, they said it was! Now, they are "offering" that if I upgrade for $15 more per month I can get the credit. WHAT?
I talked to a supervisor last night about it all, I thought she could fix it. I explained what happened. Her answer is that there are no notes about a $50 credit on my file and she can understand once making a mistake, or even possibly twice, but three times is impossible. I felt like I was being called a liar. I snapped! I don't even care about the $50 at this point, but it is just the priniciple of the thing. Why offer and promise something, confirm it later (twice!) only to take it back. How do I prove otherwise? One friend suggested that maybe they tape the conversation... I hope so! Anyway, the supervisor said I couldn't speak to a manager. So, I pointed out that I would like to cancel. She put me on hold forever to say that a manager can call me to confirm the cancellation, the same thing that she does. Cancellation at this point is $900!!!!!!!!!!!!!!
I knew this going in, and have had no problems with them...... But, I have a hard time doing business with a company that is treating me like this.Any advise????????????
