Online Planning or MS Rep????

[nmere]

Can you do all your planning, room requests, Maintenance to your account on line??? Is it better to call MS??
Nick

 

[3DisneyKids]

No, you cannot do much of this online. You can track your points, bank points, view reservations, view account activity, but that is about it. In order to check availability, reserve a room, change a reservation, add something like the dining plan or ME...for all of those things you need to call MS.

 

[klaubaugh]

You can actually make some requests online for reservations, but it isn't a real-time system. It is just an email form that is sent to MS. I don't know how quickly they respond to those, but I know I wouldn't want to take the chance especially during busy travel times.

 

[OKWMom]

I don’t know if this answers part of your question, but I sent a request for a change to an existing reservation (room request for medical reasons) via email. I received a response within 24 hours and a written confirmation of the change.

 

[WolfpackFan]

Well I sent an online ressie request for VWL for next September. I submitted it yesterday morning, but haven't heard anything back yet. When I submitted the form, it came back saying it could take 2-3 days. The reason I did it was we were away on another trip and just didn't want to take the time to call MS. I figured I'm within the 11 month window but not yet 7 months, so what would 2-3 days matter.

 

[Scratch42]

I did the same thing!

I needed a ressie for Labour Day Weekend and knew I could not call from work. I put in my request. Received an email that I would hear back withing 2-3 days. I did!

Easy Peasy!

j

 

[WolfpackFan]

I got my reply back from MS yesterday afternoon. So it took from Monday morning to Tuesday afternoon. Got the ressie I wanted with no problems. Not to bad.