After a horrendous experience travelling to Orlando with First Choice in 2006, i vowed never to fly long haul charter again, so this year decided to use Virgin due to their "ledgendary" customer service. hmmmmmm?
So, i decide to use the online check-in nice and early to get it out of the way.. 30 seconds after the flight opened i get the message.
"We're sorry, unfortunately we have reached the maximum number of people we can check in online for that flight. Don't worry you will still be able to check in at the airport. We apologize for any inconvenience this may have caused.
To save time at the airport, you can enter your Advance Passenger Information here. "
try again.. might be a glitch?? same story.
I call Virgin's ledgendary customer service reps to be told "what do you want me to so about it?? you'll just have to go to the airport", and hangs up.. This is after listening to 10 mins of a lady telling me "you can check in online to save time at the airport".. I call back and someone else tells me that the pre-allocated seats form part of the allocation for online check-in so there may have been very few seats available
if that's the case then what utter nonsense. i didn't bother with pre-allocation as it states it's simply a request not a guarantee, if i'd known i could have "checked in" last November.
I have to say my first impressions of Virgin are very poor, maybe i expect too much from service these days? maybe the days of anybody giving a damn in the mass market have passed?
So, i decide to use the online check-in nice and early to get it out of the way.. 30 seconds after the flight opened i get the message.
"We're sorry, unfortunately we have reached the maximum number of people we can check in online for that flight. Don't worry you will still be able to check in at the airport. We apologize for any inconvenience this may have caused.
To save time at the airport, you can enter your Advance Passenger Information here. "
try again.. might be a glitch?? same story.
I call Virgin's ledgendary customer service reps to be told "what do you want me to so about it?? you'll just have to go to the airport", and hangs up.. This is after listening to 10 mins of a lady telling me "you can check in online to save time at the airport".. I call back and someone else tells me that the pre-allocated seats form part of the allocation for online check-in so there may have been very few seats available
if that's the case then what utter nonsense. i didn't bother with pre-allocation as it states it's simply a request not a guarantee, if i'd known i could have "checked in" last November.I have to say my first impressions of Virgin are very poor, maybe i expect too much from service these days? maybe the days of anybody giving a damn in the mass market have passed?
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