Online IT help was great!!

[Babsy]

Well, I had an issue customizing my Magic Bands so I called WDW tech support. The CM that I spoke with was courteous, efficient and helpful.

Just giving credit where credit is due. These people have a lot on their plates right now, but they are patient and doing a good job as far as I can see.

The CM that I spoke with made the call feel magical while taking care of my problem. It was fun speaking with her.

I may not be a great fan of the changes in FP+, etc. However, I am happy with the CM's that work so hard to make our vacation magical.

Thank you to any CM's reading here! You are such an important part of any Disney vacation. Thank you for your pleasant attitudes and hard work!

 

[The Hendies]

I had the same experience in October! Our issue took about 25 minutes to resolve, with part of that on hold, but they were very helpful. Sometimes it helps if the caller keeps a positive attitude as well!

 

[cgattis]

Well, it took me an hour and 40 minutes for them to figure out why my son's ticket wasn't showing up in MDE, 58 minutes on hold, 42 working the problem. It was definitely less than magical, but once I got a CM, he was very courteous and helpful (and had to ask several other folks for help on his end!). Got it taken care of, but was so mentally exhausted, I hit "end" before I could take the survey!! Is there a way to give feedback later? I do remember his name.

 

[*NikkiBell*]

Awesome!

 

[Fernandak]

I didn't have the same experience. Even if the CM was great they didn't solve my issue, I have being following the case with them by mail but there is not solution yet.....