Online dining reservations

[OrlandoMike]

See that was one of the first questions that was asked in class when I trained on it and they said- no there was no way at this time to prevent people from booking multiple reservations at the same time.

I think its very much a work in progress/soft rollout. Lets hope for the best!

People making 10 different ressies for one family for Christmas day is a little bit much!

 

[ROEDISNEY]

People making 10 different ressies for one family for Christmas day is a little bit much! [/QUOTE]


WOW!!!!! For somebody to do that really stinks. And I am putting that nicely.
Very inconsiderate to make more than one or not to cancel if your not going.
I could never do that.

 

[black562]

I already came across a glitch in the new system. My package starts on August 8th, which means this past sunday was my 90 day window.

I am coming in before my package to celebrate my birthday, so I called to book some meals for August 7th on Saturday (the 90 day window for Aug. 7) and it would not let me. It saw my hotel reservation and wouldn't even let me book meals earlier that were inside the 90 day window.

The solution was to put those meals in my friend's name that's traveling with me. Since he didn't have a room reservation tied to his name, it was like he was someone just booking inside the 90 days and it wasn't a problem.

Still, a glitch nonetheless.

 

[Uncleromulus]

Unlike WDW-Dine where you are paying for the call, this won't cost a cent. So I envision large #'s of people with time on their hands just sitting at the computer and making multiple dining reservations that they have no intention of keeping. I even see a few people trying to mess up the system just for kicks.
As Mike says, let's hope for the best.

 

[deej696]

I just spent about 20 minutes playing with the new system. I searched for availability at about a half dozen restaurants, on several different dates and times, and did not find a single open table! Sure its summer, but I even tried some of the "not so popular" places with the same result. One nice feature is you can search a 5 day date range for availability, of course its only a nice feature if it works!

Has anyone been able to book a reservation with the new system?

 

[goalie5hole]

I just spent about 20 minutes playing with the new system. I searched for availability at about a half dozen restaurants, on several different dates and times, and did not find a single open table! Sure its summer, but I even tried some of the "not so popular" places with the same result. One nice feature is you can search a 5 day date range for availability, of course its only a nice feature if it works!

Has anyone been able to book a reservation with the new system?

Are you a travel agent? what is the web address?

 

[KYMickey]

I already came across a glitch in the new system. My package starts on August 8th, which means this past sunday was my 90 day window.

I am coming in before my package to celebrate my birthday, so I called to book some meals for August 7th on Saturday (the 90 day window for Aug. 7) and it would not let me. It saw my hotel reservation and wouldn't even let me book meals earlier that were inside the 90 day window.

The solution was to put those meals in my friend's name that's traveling with me. Since he didn't have a room reservation tied to his name, it was like he was someone just booking inside the 90 days and it wasn't a problem.

Still, a glitch nonetheless.

Are you a travel agent? Or is the system now open for everyone to use? If so what is the web address?

Thanks!

 

[kevin75]

can you still call wdw-dine or do you have to use the online system?

 

[OrlandoMike]

Unlike WDW-Dine where you are paying for the call, this won't cost a cent.

You still pay for long distance, even on a land line?

Call the phone company ASAP, tell them you want free long distance or you will pull the land line and only use your cell phone!

 

[jlewisinsyr]

You still pay for long distance, even on a land line?

Call the phone company ASAP, tell them you want free long distance or you will pull the land line and only use your cell phone!

I know, despite the logic, there are still almost daily complaints on the Restaurant Board and people looking for the 800# for dining (and using numbers they shouldn't).

 

[IMACM]

Are you a travel agent? Or is the system now open for everyone to use? If so what is the web address?

Thanks!

It is only open to travel agents right now but will be rolling out SOON for guests!! There is NOTHING in place to keep from doing double bookings just like if you call in!! This was something that everyone hoped for but it's not there!! As far as searching the 5 day window, I would not recommend this! You need to put in everything exactly as you want it....I think it gets confused. If you want CRT on 8/10/2009 between the hours of 0805 and 1045 am that is what you put in, the system will give you the best available. This would be why phone calls are lasting 30 minutes when a guest calls wanting to book CRT for 15June thru 22June B,L or D. It is a one day at a time process.

I can't wait for it to roll out for guests so I can see if it is just like the one the agents are using.

 

[deej696]

It is only open to travel agents right now but will be rolling out SOON for guests!! There is NOTHING in place to keep from doing double bookings just like if you call in!! This was something that everyone hoped for but it's not there!! As far as searching the 5 day window, I would not recommend this! You need to put in everything exactly as you want it....I think it gets confused. If you want CRT on 8/10/2009 between the hours of 0805 and 1045 am that is what you put in, the system will give you the best available. This would be why phone calls are lasting 30 minutes when a guest calls wanting to book CRT for 15June thru 22June B,L or D. It is a one day at a time process.

I can't wait for it to roll out for guests so I can see if it is just like the one the agents are using.

So I played around with the travel agent site again this evening. I think this morning it wasnt working at all which was why I couldnt get anything to come up. The site doesnt allow you to input a "time range" however the 5 day date range function does appear to work fine. In addition, if the exact time was not available, it did show the closest time that was. It also suggests alternative restaurants in the event that the time available didnt work. For example, I searched Narcoossee's for a random thursday night at 8pm. It gave me a 7:55 time as being available, and also listed times at Citricos and Grand Floridian Cafe. Not sure if this is what is planned for general guests, but if so I think its a pretty good system...

 

[yitbos96bb]

So I played around with the travel agent site again this evening. I think this morning it wasnt working at all which was why I couldnt get anything to come up. The site doesnt allow you to input a "time range" however the 5 day date range function does appear to work fine. In addition, if the exact time was not available, it did show the closest time that was. It also suggests alternative restaurants in the event that the time available didnt work. For example, I searched Narcoossee's for a random thursday night at 8pm. It gave me a 7:55 time as being available, and also listed times at Citricos and Grand Floridian Cafe. Not sure if this is what is planned for general guests, but if so I think its a pretty good system...

I'm surprised they didn't try to just buy the backend to a site like Open Table. That site works fantastic for reservations... having seen some of Disney's software apps before... well, lets just say my expectations on quality and usability are very low.

 

[IMACM]

Yes deej that is how it is supposed to work....I am glad you were able to get it to work!!!!!!!!!!!!

4 MORE DAYS UNTIL IT'S OPEN TO EVERYONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

[Condorman]

Yes deej that is how it is supposed to work....I am glad you were able to get it to work!!!!!!!!!!!!

4 MORE DAYS UNTIL IT'S OPEN TO EVERYONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Four more days? What was the deciding factor in that release date? Maybe the response from TAs was better than expected, or they just wanted it up and running prior to the 90/90+10 leading up to Free Dining. Either way, I'll take it.

 

[Cupmom]

Is this true? Online booking will be open for the public on Monday 5/18?

 

[enchantingodin]

Maybe this was covered and I missed it - but what TIME will you be able to make the ADR's? 7am like now? Or will it be earlier - like midnight?

 

[deej696]

Interesting question. Almost makes me want to stay up till midnight and find out. Eh, think I'll just wait and read about it from someone else here

 

[IMACM]

Same as TA's, 0601 am eastern time.....call in is still 0700 am

Free dine starts booking Sunday so this works out great!!! BE PATIENT though, you all remember what it was like when the new system rolled out a few months ago!!!

 

[ZeroToHero]

Where will we be able to find the link to get this all done? Will it be in a prominent place on the disney site? (I bet a lot of people laughed at that..... )