Online check-in problems

[blabadie]

I’m trying to do online check-in and book activities for my May 4th cruise. I keep getting an error message that “online check-in is temporarily available. Please try again soon.”

I’ve tried multiple devices and both the app and website...so I assume the problem is not on my end (although I am currently outside the U.S. if that makes a difference).

Has anyone else experienced this? How long does it usually take to resolve?

Thank you!

 

[PrincessShmoo]

I’m trying to do online check-in and book activities for my May 4th cruise. I keep getting an error message that “online check-in is temporarily available. Please try again soon.”

I’ve tried multiple devices and both the app and website...so I assume the problem is not on my end (although I am currently outside the U.S. if that makes a difference).

Has anyone else experienced this? How long does it usually take to resolve?

Thank you!

What's your Castaway Club level?

EDIT: I see 4 cruises listed in your signature (but only 2 completed ones) - so you're a Silver, correct? You can't book/check in until 90 days out. 90 day before May 4th is Feb 5th.

Unless you're Concierge.......

 

[blabadie]

What's your Castaway Club level?

EDIT: I see 4 cruises listed in your signature (but only 2 completed ones) - so you're a Silver, correct? You can't book/check in until 90 days out. 90 day before May 4th is Feb 5th.

Unless you're Concierge.......

I'm silver but according to the calculator on the disney cruise line blog site, my 90 day check in starts Feb 4th. I'm pretty sure that's consistent with what the DCL website/app used to say. Now they just have the blue "Check In" button.

 

[Sakura1017]

The site is erroring out for me when I try to refresh to look for port activities. I have cleared browser cache and still getting the error. I have been using different devices and browsers too and still same error. It's been like that since last night.

 

[PrincessShmoo]

I'm silver but according to the calculator on the disney cruise line blog site, my 90 day check in starts Feb 4th. I'm pretty sure that's consistent with what the DCL website/app used to say. Now they just have the blue "Check In" button.

Well, any non-DCL specific sites can be wrong. DCL does count actual days, not the "90 days equals 3 months" thought process. And February only has 29 days.

There was a time that your reservation on the DCL website would say when you can check in.

Another thought, were you trying before midnight eastern time? If you log in to the DCL site before midnight, even if you hit "refresh" after midnight, it still thinks it's the day before.

All that being said - there have been times when the online check in/activities booking windows didn't open until the next morning.

 

[blabadie]

Thanks for the responses! I finally managed to get in on my fire tabler's silk browser. Who knows?!?

Can't find any character breakfast though. I know it's just the Disney Jr. characters but my kids would like to see Sofia. Should I be looking under onboard activities or dining? I don't remember it being difficult to find when we did it on our last cruise. Is this offered on 4 night cruises. I wouldn't have thought it would be popular enough to be all booked up already....

 

[PrincessShmoo]

Thanks for the responses! I finally managed to get in on my fire tabler's silk browser. Who knows?!?

Can't find any character breakfast though. I know it's just the Disney Jr. characters but my kids would like to see Sofia. Should I be looking under onboard activities or dining? I don't remember it being difficult to find when we did it on our last cruise. Is this offered on 4 night cruises. I wouldn't have thought it would be popular enough to be all booked up already....

The character breakfast is only on cruises of 7 nights and longer.

• A Character Breakfast is featured on one morning of select 7-plus night cruises with a minimum of 2 days at sea.
• The Disney Junior Character Breakfast is presented on 7-plus night cruises departing from U.S. domestic ports with a minimum of 2 days at sea. While appearances may vary per cruise, Jake, Sophia and Doc McStuffins are typically the featured Characters.
• VIP Characters appear on 7-plus night cruises departing from non-domestic ports (including our Alaskan itineraries) with a minimum of 2 days at sea. Though appearances may vary per cruise, most sailings will include Mickey, Minnie, Goofy and Pluto.
• Character Breakfasts with Mickey, Minnie, Goofy and Pluto are featured on 14-night transatlantic and Panama Canal cruises.
• Character Breakfasts are not currently offered on any 2-, 3-, 4-, 5- or 6-night cruises.

 

[blabadie]

The character breakfast is only on cruises of 7 nights and longer.

• A Character Breakfast is featured on one morning of select 7-plus night cruises with a minimum of 2 days at sea.
• The Disney Junior Character Breakfast is presented on 7-plus night cruises departing from U.S. domestic ports with a minimum of 2 days at sea. While appearances may vary per cruise, Jake, Sophia and Doc McStuffins are typically the featured Characters.
• VIP Characters appear on 7-plus night cruises departing from non-domestic ports (including our Alaskan itineraries) with a minimum of 2 days at sea. Though appearances may vary per cruise, most sailings will include Mickey, Minnie, Goofy and Pluto.
• Character Breakfasts with Mickey, Minnie, Goofy and Pluto are featured on 14-night transatlantic and Panama Canal cruises.
• Character Breakfasts are not currently offered on any 2-, 3-, 4-, 5- or 6-night cruises.

Thank you for clearing this up for me!!

 

[Kathy K]

I am also on the May 4th Dream cruise and got in around 3am. Yay I got Palo brunch for the first time. Can’t wait.

 

[lklgoodman]

As pp said character breakfast isn't on 4 night cruises. Also in case you do a 7 night cruise later, Sofia is no longer at the breakfast. She was replaced with Fancy Nancy.