On line shopping TOO DIFFICULT

[rvchat]

I can't ever get a human on teh phone anymore with these transactions.

Is any one else having the same? SO fed up!

 

[dzorn]

I've never needed a human for an on-line purchase.

Denise in MI

 

[rvchat]

I've never needed a human for an on-line purchase.

Denise in MI

When your order is incorrect or they triple charge your credit card, YOU WILL need a human.

 

[RitaE]

I've been online shopping for probably 2 decades now and I've had extremely few problems. Human interaction is highly overrated in my opinion.

 

[nancycg56]

There is no contact us link on the home page? If not, then I would do some googling to see if I could it.

Good luck!

 

[PrincessMama605]

Try http://get2human.com/

They have a list of contact numbers for different businesses where you can get an actual person on the phone. Good luck.

 

[rvchat]

Try http://get2human.com/

They have a list of contact numbers for different businesses where you can get an actual person on the phone. Good luck.

thanks much

 

[lost*in*cyberspace]

You can also try live chat on your computer, if the web site offers this service.

When your order is incorrect or they triple charge your credit card, YOU WILL need a human.

Not really. You can just use a contact email link or email directly. That way, you also have a written record. Neither problem you mentioned is urgent.

 

[rvchat]

I've been online shopping for probably 2 decades now and I've had extremely few problems. Human interaction is highly overrated in my opinion.

the internet is not refunding the overcharges think i should just let it go or... contact a human?

 

[furb & dez]

I've been online shopping for probably 2 decades now and I've had extremely few problems. Human interaction is highly overrated in my opinion.

I agree and have had the same experience. If you need a human to shop online, you're doing it wrong.

 

[RitaE]

the internet is not refunding the overcharges think i should just let it go or... contact a human?

If you've made an effort and can't get anybody with the store .... just dispute the charge with your credit card and they'll correct it for you. That's why all the major credit cards have online shopping guarantees, to give you an incentive to use their card for online shopping.

 

[Green Tea]

Are you sure it actually POSTED twice? Not just listing the amount as a pending amount? If it really posted twice, call your credit card company.

I buy pretty much everything online. Lots and lot of boxes come my way. My mailman hates me.

 

[dzorn]

Are you sure it actually POSTED twice? Not just listing the amount as a pending amount? If it really posted twice, call your credit card company.

I buy pretty much everything online. Lots and lot of boxes come my way. My mailman hates me.

Got two in the mail myself today.

Denise in MI

 

[rvchat]

I agree and have had the same experience. If you need a human to shop online, you're doing it wrong.

Right. I guess we don't need a human for their errors (double billing, incorrect ship fees and incorrect merchandise). Brilliant.

 

[kamik86]

Right. I guess we don't need a human for their errors (double billing, incorrect ship fees and incorrect merchandise). Brilliant.

Where are you shopping? Everywhere I have ever ordered stuff and had issues I could call someone. Its rare... like twice, but I could do it.

99.9999% of the time I have not needed to contact anyone.

My husband has done email contact as well for some of the sites he uses that don't provide phone numbers (but those are specialized sites that most people can't shop at, like the Sony RLS)

 

[Eeyore98]

Right. I guess we don't need a human for their errors (double billing, incorrect ship fees and incorrect merchandise). Brilliant.

I have had more than one problem like this corrected solely through e-mail - no phone call with a live human necessary.

I've been online shopping for probably 2 decades now and I've had extremely few problems. Human interaction is highly overrated in my opinion.

You've been shopping online since 1991? Wow, you were really part of the vanguard, LOL!

 

[Octoberbride03]

I have had more than one problem like this corrected solely through e-mail - no phone call with a live human necessary.



You've been shopping online since 1991? Wow, you were really part of the vanguard, LOL!

Exactly

The online shopping/internet community is finally where i wanted it to be in the early 2000s. I have YET to call any online retailer to fix a problem. Send an email and its generally fixed in 48hrs or less.

And since my first post-cruise paycheck hit the bank this morning. I'll be hitting Zappos tonight. New shoes I be needing OP if you haven't shopped there you are really missing out.

 

[furb & dez]

Right. I guess we don't need a human for their errors (double billing, incorrect ship fees and incorrect merchandise). Brilliant.

*shrug* As has already been pointed out, e-mail the retailer or dispute the charge on your card. No need to call.

 

[RitaE]

I have had more than one problem like this corrected solely through e-mail - no phone call with a live human necessary.



You've been shopping online since 1991? Wow, you were really part of the vanguard, LOL!

I used to shop on Prodigy!

 

[Straycat]

I have had a company (children's book of the month club) triple charge me once and had to contact them about it. They were great, fixed the issue and sent me a voucher for a free book.

On the flip side, I work in e-commerce and hear this complaint often enough. 99.99% of time time, when I hear someone say they were double or triple charged, the issue is this:

They submitted their credit card information for the order and either the billing name/address or the CID number on the credit card was entered incorrectly. The credit card system rejects the authorization and the customer corrects the information and resubmits the order. Depending on how many times the credit card info is resubmitted, it can create multiple authorization holds. Normally, there will be the one authorization hold for the full amount and then a number of $.01 holds, which correspond to the amount of times the credit card info was pushed. The problem comes in when the order ships quicker than the holds drop. When you have one authorization hold and then the order ships, the pending hold gets converted into a charge but when you have multiple holds going on and the order ships, the actual charge may not replace the hold that is for the amount of the order. Then, you are looking at your credit card/bank account and you see a hold for the order amount and a charge for the order amount and assume you have been double charged. If one of them is listed as pending, the bank/cc company will remove the hold and the length of time that takes depends on their policy.