We've done the Online Check In for our last several trips and this was the only 1 that I regretted it. We stayed at AKL ( our 1st time ) and I missed have the interaction with the cast member at the front desk. Seems weird, I know but I felt a bit disoriented the 1st few days. ( No resort map, etc ) Maybe it was because it was our 1st time at this resort. I could have gone down the next morning and requested a map if I really felt I needed it but we were gone so much of the time the in room guide worked ok.