? on home resort availabilty - kinda long

[vicki_c]

furthermore, it has been a very frustrating experience with dvc's
operations. specifically, their lack of problem solving & corrective
measures. for us, we like to go back to our original meeting [ since
the ex-guide is still there, different department] and do a
telephone-conference.

frustrating, i think dvc feels offering "verbal support" is problem-solving.
we are seeking action & i think the best way is to have a meeting
with this ex-guide being present. [ to prevent misunderstandings]. &
i would like to have the job descriptions for guides to figured out if
we were told wrong from the start. anyway , that's where we are at.

Like any business, they're not going to (1) have your previous guide come to a meeting when he doesn't even perform that function any longer and (2) admit to telling you things that were incorrect. Like it or not, that is never going to happen.

If you haven't already, address your concerns to the Member Satisfaction team. They actually are very good at solving problems. Not getting your reservation you want does not fall into that category, however -- unless they decide that you're becoming THEIR problem and they just want to get rid of you. Based on what you have posted, I don't think you are ever going to be satisfied because apparently they won't do what you want.

I'm still curious about this whole "job description" thing. What do you think the guides are supposed to do, or what do you feel you were led to believe that they do, that Member Services doesn't do? We pay dues to have Member Services -- they do the work for the members' vacation planning. Guides sell. That's about the clearest job description there is.

I think it's time to let go and move on and start enjoying your membership.