OMG!! Remember the $5.00 JCrew Flip Flops?

[travlnman1]

I ordered 2 pairs of the JCrew flip flops when they had that mistake code for $5.00. I never received the "cancelled" email like many of your did, so I sat and was patient. I did call however and they said that my order was fine but that they wouldnt ship until April. I said that was fine.

Today I received an email saying that my order was shipped.
This is what it said:
Drink Flip Flops $5.00 cancelled
Drink Flip Flops $26.00 shipped
Flamino Flip Flops $5.00 cancelled
Flamino Flip Flops $26.00 shipped

$52.00 for 2 pairs of flip flops??? I don't think so!!
How can they change the price like that?
I'm so mad

 

[DebMcDonald]

I think you could put in a complaint with your credit card company, you did not agree to the price you were charged and have proof of what you agreed to via an e.mail I assume.

 

[disalways]

I would call JCrew, and the CC company. That seems very illegal.

 

[fakereadhed]

Read this-
http://forums.slickdeals.net/showthread.php?t=742001&page=14

 

[kim929]

I had the same thing happen to me. I received the cancelled letter, but waited it out. A few days latter i received a email saying to pick another pair for the 5.25 so I did. I was told they would be 5.25 no tax no shipping. This past weekend my cc was charged 63.00 for 3 pairs of flip flops. I called jcrew and they apologized for their mistake and credited me card. So I would just call them I didn't have a problem but it does take a few days to credit your card.

 

[travlnman1]

Thanks Kim929. I did just that. They are refunding me the $41.50.
When I said I will refuse delivery, they sang a differnt song. Seems as if they hate refused delivery. They said they have a hard time getting the shipments back if it's refused and that they'd rather take the $10.50 for the 2 flip flops than nothing. I spoke to a nice guy in customer relations named Greg.

 

[KarenAylwood]

That sucks that you had that happen! Speaking as someone who worked for J Crew- the customer is always right, and they will normally do whatever they can to appease the customer. They are a great company. Everyone makes mistakes, I'm glad to hear they handled the situation others were in pretty well.

 

[tiff211]

Well, if it makes you feel any better, they are not comfortable, Old Navy's are much more so and they are 2 for $5!

 

[abeyst]

I got a catalog today and started wondering about my order (since they were supposed to ship in April, I thought.) I never got an email, so I pulled up my account and it shows "order cancelled". Should I call them and see about reinstating my order?