OMG @ Disney Group Reservations - the ones that handle your room block

[disneyberry]

Everyone, please please be very careful if you do any kind of modifications of your wedding guests' reservations with Disney Group Reservations.

I expected that they would all be experts at it since handling groups is more difficult than handling individual reservations.

I moved one family over to a DVC reservation (because my waitlist matched), so they no longer needed their Disney hotel reservation at the Beach Club.

A 2nd family had been calling back daily to try to get one more night at the Beach Club.

The 2 families' dates overlapped so I thought, perfect! I can give the first family's night to the other family.

I called and explained very carefully the slightly complex situation, and the CM who answered sounded like she knew exactly what she was doing. She told me the first room was canceled, and then she went ahead and extended the 2nd family's reservation one more night. She reconfirmed the dates with me and everything. I thought everything worked out great!

Well, guess what. Today I asked for a final report from Group Reservations so I can double check that everyone's hotels are all set with no problems.

Turns out, that CM never really extended the reservation. That night was lost! It is certainly possible to do the switch and transfer a room to another guest, however, that CM didn't do it correctly.

So... moral is, DOUBLE or TRIPLE CHECK your guests' reservations! If I had caught it earlier, I might've been able to fix the error. But it's a week later now and the room is gone.

 

[roseviolet]

Know that you are not alone! I had one really stupid instance with them where they actually cancelled the suite I am using to get ready in. Imagine my horror! Luckily everything turned out ok for me. Geez though you have to wonder about the training sometimes

 

[DisneyBrideToni]

My family members have been making their reservations on the wedding website and they are not recieving confirmations then when they call they tell them they are not in the system and have no reservation record. I have been telling them all to call from now on.

 

[GlobalDiva]

Good thread!

A cousin called to book her room and they said my wedding DIDN'T EXIST!!

 

[TamTab]

Good thread!

A cousin called to book her room and they said my wedding DIDN'T EXIST!!

I had the same thing. Turns out they spelled my last name worng. With a B instead of a V so when people called I had no wedding.

 

[Mermaid_Ariel]

Group Reservations is SCARY, I didn't know that I could change other people's reservations! When I called Group Ressies to change something specifically on mine, they asked if I wanted to apply the changes towards the other guests. I was like,

 

[disneyberry]

Yeah, we have free reign over our guests' reservations! What's REALLY scary is that they don't ask for any type of verification that you're actually the bride or groom.

That makes me super paranoid every time I call.

There should be a password or something. Otherwise anyone could call in and mess around with your group's ressies. *panic*

BTW, after escalating my problem to a higher level manager there, they finally got a BC room back for that family. I don't know what I would've done if it didn't get resolved... 'cause that family would've had nowhere to stay for one night!