Olivander Wand Show at Universal Doesn't allow ECVs or W/Cs?

[aubriee]

If the OP and family were not near the front of the line, and someone was already inside with an ECV or wheelchair, then there could be an issue with safety, and thus the notice that the ECV/wheelchair would not be allowed. OP, did you ask about this, and ask to wait for the next show?

Yes your right but the team member could of said sorry their a guest in their with an ecv in their right nom. my apologies you have to wait for the next show and explain the reason. Giving them a chance to see it safely I am sure the op would of waited so they all could see it together.

When being denied something, most people don't hear the entire explanation, IMO. They go into defensive mode and start processing emotions. Perhaps it was said, or the OP could have at least asked.

Your right people do but it sounds as if that was not the case here.

Definitely not the case here. As a matter of fact, even though we really didn't want to leave her alone, my husband and I did finally go on in and saw the show, leaving my mom right outside the door, next to the CM. There were no wheelchairs or ECVs in there. After the show, we had to walk through the wand shop, then back outside and around to pick up my mom. She was still sitting there right outside the door where you enter to see the show (outside the ropes of course, sort of in the road) talking to the CM. She wasn't mad, just disappointed and was laughing with the CM as we came out. When he saw me and my husband he again apologized and said the room where the show is, is just too small to allow any wheelchairs or ECVs in. Again we were very calm, just surprised. We specifically asked if there was any way to get her in there as there was no way she could stand that long and the CM's exact words were, "if she can't stand in line and stand long enough to see the show, then she won't be able see it. The room is just too small." I wonder if we just didn't get a misinformed CM though. He was very specific that absolutely no ECVs or wheelchairs were allowed in period.

 

[EvangelineG]

I called to double check with Universal Guest Services if this was some kind of policy change. The person that I spoke to called the attraction manager at Ollivander's to make absolutely sure. This is NOT the policy at Ollivander's. Wheelchairs are most definitely allowed in (as was our personal experience last year), and this must have been one misinformed staff member. I am not 100% sure about whether or not ECV users will be asked to transfer to a WC, but one way or the other there is access for sure, or at least should be.

 

[peemagg]

Thank you for checking EvangelineG.

 

[EvangelineG]

My pleasure.

 

[bookwormde]

Thanks for checking, not only did you get the correct answer, but I am sure they will be reinforcing with staff the correct rules.