OKW Not what it used to be!

[drise]

We were at OKW 4/16 to 4/22 in a 2 Bedroom unit. We started noticing items missing and wrote a list of problems. There were no frying pans (should be 2) no handtowels, no pot holders, wash rags or rug in the studio side, ice maker was broken, metal toy car left in the garbage disposal, switch on floor lamp in living room was off, no throw pillow in LR or Master bedroom, and did not supply toiletries at hot tub area or replace them on T&T day.

I will say, the missing items were replaced quickly by housekeeping when we called. And the manager gave us a credit when I took my list to the front desk. But I'm just amazed at the issues that we had on this trip. Even after I spoke to them and received a credit, the very next day was trash and towel day and they hung "new/clean" towels in the studio that had brown marks/stains on the hand towel and wash cloth!

The parks were also way too crowded for me. I thought Spring break was over but apparently not.

 

[disneynutz]

We were at OKW 4/16 to 4/22 in a 2 Bedroom unit. We started noticing items missing and wrote a list of problems. There were no frying pans (should be 2) no handtowels, no pot holders, wash rags or rug in the studio side, ice maker was broken, metal toy car left in the garbage disposal, switch on floor lamp in living room was off, no throw pillow in LR or Master bedroom, and did not supply toiletries at hot tub area or replace them on T&T day.

I will say, the missing items were replaced quickly by housekeeping when we called. And the manager gave us a credit when I took my list to the front desk. But I'm just amazed at the issues that we had on this trip. Even after I spoke to them and received a credit, the very next day was trash and towel day and they hung "new/clean" towels in the studio that had brown marks/stains on the hand towel and wash cloth!

The parks were also way too crowded for me. I thought Spring break was over but apparently not.

Please report your issues to DVC Member Satisfaction Team.

dvcmembersatisfactionteam@disneyvacationclub.com

We are taking April off of our time to go months, way to crowded.

 

[PamOKW]

Many of the schools in the Northeast get a week's vacation in February (over President's day) and another week in April (usually near Easter but not always, as was the case this year). And Florida is a BIG destination for both weeks.

 

[maciec]

We were at OKW 4/16 to 4/22 in a 2 Bedroom unit. We started noticing items missing and wrote a list of problems. There were no frying pans (should be 2) no handtowels, no pot holders, wash rags or rug in the studio side, ice maker was broken, metal toy car left in the garbage disposal, switch on floor lamp in living room was off, no throw pillow in LR or Master bedroom, and did not supply toiletries at hot tub area or replace them on T&T day.

I will say, the missing items were replaced quickly by housekeeping when we called. And the manager gave us a credit when I took my list to the front desk. But I'm just amazed at the issues that we had on this trip. Even after I spoke to them and received a credit, the very next day was trash and towel day and they hung "new/clean" towels in the studio that had brown marks/stains on the hand towel and wash cloth!

The parks were also way too crowded for me. I thought Spring break was over but apparently not.

Out of curiosity, what did they "credit" you?

 

[Saratoga Souris]

When people ask??

because..... if things aren't the way I want them.... they get fixed!

Sounds like you "got fixed"!

 

[Buckeye Fan]

Sorry things were missing. Makes me sad when people (even if they rent) don't take care of a place. We've rented for years and years, and mine or not, I have always respected and have taught my kids to respect others' property and not to take things just because you can.

Anyway...one thing I will say is that sometimes people don't report something here or there missing. If we don't, then if one thing goes missing this week and something the next, by the time a few visits go by, there are bigger issues.

Thanks for the post. It's a good reminder to all of us to let the front desk know when things aren't as they should be!

 

[dianeschlicht]

Item number one on our agenda when we get into our DVC room is to check that everything is there that should be, and everything is in working order. Things have a way of walking off in public places like hotel accommodations etc, so I always check. I'd rather do that when we first get in and be able to call and rectify it than find I am missing an important kitchen item right when I want to use it! That happend only one trip, and after that I made sure to always check. It's a little hard to flip pancakes when they are in the pan and the pancake turner is missing!

 

[Disneyhappy]

Item number one on our agenda when we get into our DVC room is to check that everything is there that should be, and everything is in working order. Things have a way of walking off in public places like hotel accommodations etc, so I always check. I'd rather do that when we first get in and be able to call and rectify it than find I am missing an important kitchen item right when I want to use it! That happend only one trip, and after that I made sure to always check. It's a little hard to flip pancakes when they are in the pan and the pancake turner is missing!

This sounds like a smart idea and I have to admit, I do not check and am not sure if I would know if something is missing because I am not sure what should be in our units to begin with (other than TP, things in working order, etc). Do you use a checklist or do you just go from memory? I do recall one time the remote control for the TV was missing but DH noticed that within 60 seconds of being in the room! One was delivered to our room quickly.

 

[Buckeye Fan]

This sounds like a smart idea and I have to admit, I do not check and am not sure if I would know if something is missing because I am not sure what should be in our units to begin with (other than TP, things in working order, etc). Do you use a checklist or do you just go from memory? I do recall one time the remote control for the TV was missing but DH noticed that within 60 seconds of being in the room! One was delivered to our room quickly.

Can't remember seeing this in other resorts, but when we were at SSR, inside one of the cabinet doors was an itemized list of all of the items that should be in your room with a number to call if items were missing. I thought that was really nice. I'm going to start asking at check-in if they have a list or if it's already posted somewhere in the room.

 

[drise]

Our credit was for $150 to take the family to dinner, we were a party of 8. The credit was put on our account and could be used for any items, of course we spent way more than that for the week. But it did help and we appreciated it. I really just wanted to make people aware of checking for all the items that should be included. I believe the toss pillows for the couch and master bed are gone for good.

 

[Arthur27]

Just an FYI, Spring break down here last two months easy. We get people from all over the country. Also the parks are pretty popular during these months for special events. For example they had the cheerleading competitions at Epcot this past weekend. And had gradnight over at MK last night as well. That's why I love May; it's much slower.

 

[spruce]

$150 credit because things were missing from the room. Wow. That's amaizing.
I wonder if a portion of my dues goes to this satisfy the customer fund with cash?
I'd rather see management fix the problem then to compensate me, since you know, I've prepaid for a certain experience anyway.

 

[Kim&Chris]

$150 credit because things were missing from the room. Wow. That's amaizing.
I wonder if a portion of my dues goes to this satisfy the customer fund with cash?
I'd rather see management fix the problem then to compensate me, since you know, I've prepaid for a certain experience anyway.

Great point.

 

[DaveH]

We have been members since 2001. I have this kind of thing has been hit or miss. We do not cook, only use fridge, coffee maker and on occasion the microwave. We have just started using 1 BR more recently. I have started to look at everything in general. Mostly to see where things are. I guess I should be checking the list closely more now. Just to make sure things don't go too far with missing stuff. The over whelming of the times we have gone things have been clean and things are there. I have had a couple of trips when the shampoo and stuff was not all replaced on Trash and Towel days.

 

[SuzanneSLO]

Item number one on our agenda when we get into our DVC room is to check that everything is there that should be, and everything is in working order. ... It's a little hard to flip pancakes when they are in the pan and the pancake turner is missing!

I apprecaite your effort, but I must admit that I am not willing to spend my vacation time looking for things that I don't need or won't use during my stay.

When I stay in a vacation property, I am aware that you can't leave things until the last minute, so I might check for the pancake turner the night before I planned to make pancakes. But if all the breakfast this trip will be done in the toaster, the pancake turner may continue to be AWOL until the next guest checks in.

On our first visit as owners, we had lots of problems with the internet connection. First, the connection wasn't "hot", so we had to wait for the phone repair guy to come the next morning before we got service. Then, after a few days of service, it went on the blink again and I spent several hours on the phone with tech support getting access restored.

So I do understand how less than perfect or fully stocked can be a problem. And a credit (which I received for our internet problems) often doesn't solve the issue: it was my vacation time lost, but my employer's dollars saved.

So, as a DVC owner, I report problems and missing items as we find them, but I don't go looking for trouble. -- Suzanne

 

[SusieBea]

I apprecaite your effort, but I must admit that I am not willing to spend my vacation time looking for things that I don't need or won't use during my stay.

When I stay in a vacation property, I am aware that you can't leave things until the last minute, so I might check for the pancake turner the night before I planned to make pancakes. But if all the breakfast this trip will be done in the toaster, the pancake turner may continue to be AWOL until the next guest checks in.

On our first visit as owners, we had lots of problems with the internet connection. First, the connection wasn't "hot", so we had to wait for the phone repair guy to come the next morning before we got service. Then, after a few days of service, it went on the blink again and I spent several hours on the phone with tech support getting access restored.

So I do understand how less than perfect or fully stocked can be a problem. And a credit (which I received for our internet problems) often doesn't solve the issue: it was my vacation time lost, but my employer's dollars saved.

So, as a DVC owner, I report problems and missing items as we find them, but I don't go looking for trouble. -- Suzanne

Ditto!

 

[a Really Bad Egg]

Seems to me that the expectation should be that Mousekeeping ought to be checking that list rather than the guest.



If the stuff isn't there, the guest should not be getting compensated, the Mousekeeping staff should be reprimanded.



However...now that I know there may be some monetary benefit, I am going to go over that list with a fine tooth comb and if that pancake flipper isn't there, I'm gonna fuss until I get dinner somewhere!

 

[DisDaydreamer]

I apprecaite your effort, but I must admit that I am not willing to spend my vacation time looking for things that I don't need or won't use during my stay.

When I stay in a vacation property, I am aware that you can't leave things until the last minute, so I might check for the pancake turner the night before I planned to make pancakes. But if all the breakfast this trip will be done in the toaster, the pancake turner may continue to be AWOL until the next guest checks in.

On our first visit as owners, we had lots of problems with the internet connection. First, the connection wasn't "hot", so we had to wait for the phone repair guy to come the next morning before we got service. Then, after a few days of service, it went on the blink again and I spent several hours on the phone with tech support getting access restored.

So I do understand how less than perfect or fully stocked can be a problem. And a credit (which I received for our internet problems) often doesn't solve the issue: it was my vacation time lost, but my employer's dollars saved.

So, as a DVC owner, I report problems and missing items as we find them, but I don't go looking for trouble. -- Suzanne

I appreciate your approach as well. However, you must understand that Diane has made soooo many trips to OKW that she can spot problems like she has x-ray vision. She can probably tell you in a 3 minute tour exactly what's missing and/or wrong. And I know we pay for things to be right, but if we don't point out the problems, even if it is not necessarily a problem for us at the time, then it will likely get pointed out by someone when it is really an inconvenient problem for them. I like to make a list of everything I think needs attention and pass it on to the front desk the night before we depart to give maintenance an opportunity to shedule repairs for when the unit is unoccupied.

 

[AKV707]

For those of us who are relatively new to DVC, how will we know what should be there? Are there lists in the rooms themselves in all resorts? My next trip is to AKV in a 1 br. Anyone know if there is a list of what should be in the kitchen there?

 

[lenshanem]

They used to put a list on the back of the cabinets. I guess they don't do this anymore???