oh Dear! Virgin really are losing it!

[Obi Wan Kenobi]

I would have requested to see the FSM (Flight Services manager) and made a formal complaint about that attitude!

 

[Boo Boo Too]

I would have requested to see the FSM (Flight Services manager) and made a formal complaint about that attitude!

Yes, you are completely right, I will do next time (although hopefully there wont be a next time!) - I was just so taken aback, I was in shock... I am learning, slowly, to stick up for my rights

Boo

 

[Mrs Dazzle]

Yes, you are completely right, I will do next time (although hopefully there wont be a next time!) - I was just so taken aback, I was in shock... I am learning, slowly, to stick up for my rights

Boo

On our flight back from San Fransisco last April, I've never seen such an unhelpful and unfriendly crew onboard a Virgin flight. When my in-flight entertainment screen didn't work, I just thought it was mine . . . . oh no, when I - very politely and apologetically - called the cabin crew girl over she very loudly informed me "it's the whole flight, not just you. UC have all the portable DVDs and since they've paid more money that's all there is to it" I was horrified at this rant at me; I'm always so polite to people and (strangely) expect the same respect back

So a very long, boring flight later, half an hour out of Heathrow and with seatbelt lights on, the chap in front of me still had his chair fully reclined. No matter how much I've travellend around the world on planes, I'm not the best lander (first ever flight at age 11 had to have an emergency landing due to a bad engine fire - kind of sticks in your brain!). So I was a little "hemmed in" and was always led to believe you should be fully upright. I asked the same girl - again, ever so nicely, if she wouldn't mind asking the chappy to do so, and she was SO rude back to me. I called for the FSM at this stage, but she was too busy.

My last recollection of that flight was the FSM with some of her crew lounging at the door, very loudly chewing gum, complaining that her plans for the day were "screwed up" because we were held up on the tarmac.

Like I've said before, only because we've been given miles plus £700 credit to make up for this appalling flight are we flying VA to Boston in March. Never again after that.