**Official** Star Wars at DHS, Galactic Spectacular Dessert Party/Galactic Nights/Launch Bay/JT

[The Sunrise Student]

Lets not blame the CM's. They were doing what was asked of them I am sure. They are the hard workers caught in the middle of all this. So be kind to the CM's.

Every CM I have ever worked with has done the best they could. Can't blame them for not being informed by corporate, heck during SWW the poor CMs were still getting details at the last minute weekend 1!

 

[DisDadDVC]

I still have the phone number for the Guest Relations CM who assured me that Disney was taking all Star Wars-related guest feedback into account. I feel like I should call her and tell her what I think of her prior statements that Disney is listening to Star Wars fans.

What did you expect her to say? "We don't care what you think, we will do whatever is best for us"?

 

[MickeyMinnieMom]

Lets not blame the CM's. They were doing what was asked of them I am sure. They are the hard workers caught in the middle of all this. So be kind to the CM's.

Every CM I have ever worked with has done the best they could. Can't blame them for not being informed by corporate, heck during SWW the poor CMs were still getting details at the last minute weekend 1!

No blaming the individual CMs, or being cranky WITH THEM on the phone, for sure. But Disney should get feedback -- including through CM's -- if people are unhappy with handling. Not that this will change anything for SWW 2016, but Disney should have to deal with customer complaints on a variety of fronts/platforms when they handle something this badly.

 

[MickeyMinnieMom]

What did you expect her to say? "We don't care what you think, we will do whatever is best for us"?

Of course not. But they do log calls/feedback.

 

[Iowamomof4]

In light of this announcement, I certainly hope there is visible construction happening at DHS by the time we get to May/June!

 

[jtowntoflorida]

No blaming the individual CMs, or being cranky WITH THEM on the phone, for sure. But Disney should get feedback -- including through CM's -- if people are unhappy with handling. Not that this will change anything for SWW 2016, but Disney should have to deal with customer complaints on a variety of fronts/platforms when they handle something this badly.

ITA. I would never get cranky with a CM (that's just not my style...sorry if my post implied that) but I do think that they should hear about how this (stupid) decision is turning off a lot of loyal Disney/Star Wars fans. I'd also be curious about any insight she might have into why this decision was made, and made so late, and why it was communicated so poorly. It may have gotten buried, but someone posted a flyer a page or two ago that they got in the mail YESTERDAY about SWW being held in May 2016. This is showing crazy incompetence on the part of someone and Disney should know.

 

[slaveone]

ITA. I would never get cranky with a CM (that's just not my style...sorry if my post implied that) but I do think that they should hear about how this (stupid) decision is turning off a lot of loyal Disney/Star Wars fans. I'd also be curious about any insight she might have into why this decision was made, and made so late, and why it was communicated so poorly. It may have gotten buried, but someone posted a flyer a page or two ago that they got in the mail YESTERDAY about SWW being held in May 2016. This is showing crazy incompetence on the part of someone and Disney should know.

Can beat the flyer yesterday. I got one today as well as an email less then 15 minutes ago. Ugh...

 

[HopperFan]

Just my thoughts based on some comments:
- CMs, particularly those in the general pool that answer your calls are given canned answers to work within.
- All the comments, emails etc probably are being logged in to a big huge file and most will go unaddressed.
- Emails that are responded to will get mostly canned answers.
- A few emails or calls will get escalated and those CMs may be able to give more input.
- Do I think it will bring SWW back? No. What I do think is input could possibly help shape components of their plans.
- Yes, some of the answers will be incorrect because they do not have the authority to give any other information.
- Yes some of the answers will be incorrect because they have no insight nor idea what is going on from their work position.
- I have no doubt that Disney knows how big this fan base is, how they were going to react and that some trips would be cancelled.
- I have no doubt because they knew they would make no announcement until they could play it down in a new announcement.
- I have no doubt that the outcry was something they were willing to ride out aka FP+....
- Disney or any company is going to highlight the PROS and downplay the CONS in pr releases.
- Agree one of Disney's big flaws is one hand/department not being in loops or knowing what others are doing.
- Examples of this are AP Renewal Postcards for old AP amounts. There will always be mail pieces made in error by any company.
- We should not assume just because this was a "surprise" announcement that it was a last minute decision.

Studios is just going to be a cluster of construction, surprises, disappointments, upsells for a few years - and we can either go to enjoy what is there or not go and let them know why. Hopefully all will realize that the CMs are not the ones to take your frustration out on. They work long hard hours for not great pay, while trying to smile and don't deserve the "stuff" they take from guests.

 

[yulilin3]

this just popped up on my fb feed, looks intriguing
https://lucasfilm.vcfeedback.com/s/Respond/f7627319-6cf5-455f-83ee-e21d48491aa0?_view=d

 

[momof2halls]

this just popped up on my fb feed, looks intriguing
https://lucasfilm.vcfeedback.com/s/Respond/f7627319-6cf5-455f-83ee-e21d48491aa0?_view=d

What was it? When i click the link it states a survey was completed.

 

[yulilin3]

What was it? When i click the link it states a survey was completed.

Wow that was fast!! it was them looking for people with different levels on SW interest and knowledge. It looks like they were looking for people to complete surveys and give opinions and share ideas on SW, very strange. Survey asked different questions about your level of knowledge on the movies, cartoons, if you owned toys and comic books. And then at the end you left your email and they said you would be contacted in 3 to 4 weeks to see if you made it

 

[soniam]

I agree about being nice to the CMs. Can you imagine how the ones that worked at it or are SW fans feel, especially if they thought it was going to happen? Their employer did this to them, not some corporation that they can bad mouth. I think the CMs have been affected by the stuff at DHS way more than the guests and on a daily basis. I think complaining is fine. We just have to remember that the CMs are not necessarily Disney and could be as sad as we are.

 

[MickeyMinnieMom]

Trying to make me feel better, Disney?? (Posted on Twitter, DL Half medals)

 

[yulilin3]

love the 10K one

 

[soniam]

Here is what I think happened. The powers that be, that are not in charge of SWW or DHS, announced Star Wars Land and SOTF at D23 without much thought as to how it would affect DHS or SWW. Then the people who plan SWW and manage at DHS had to start figuring out what all of these announcements at D23 really mean and how they affect their original plans. They probably had to wait for more clarification from the TWDC and WDW higher-ups, especially about what the construction was going to be. The higher ups are kind of planning the SW construction, along with the Toy Story Land stuff, as they go. So now you have all of these things that had to be determined, sort of at the last minute, before they could even figure out anything about SWW. I think the SWW/DHS people were really trying to find a way to make it work; otherwise, they could have immediately just canned it in the summer. At least they let us know now, instead of December. I think the higher-ups are hugely disorganized and all of the CMs and parks are being affected by it.

 

[Iowamomof4]

I do feel for those who were really counting and planning on there being SWW for 2016. However, I'm glad they didn't push through with it if it would have been a miserable mess for everyone. If they won't have the space to give it a proper send-off, kudos to Disney for at least not creating a PR disaster by cramming everyone in with nowhere to go and little to do. I agree that they could have/should have just announced it all sooner rather than dragging it along the way they did in the last few weeks.

 

[courtneybeth]

The 10K medal looks great. The 5K looks terrible. Really happy to be skipping that race.

 

[yulilin3]

What was it? When i click the link it states a survey was completed.

I have fb friends that have clicked the link and it's still working for them

 

[yulilin3]

One thing would've made all of this easier to swallow...change the official site, like other have said maybe a TBD would've been enough. Not leave SWW coming Summer 2016...
People in charge of SWW here in Orlando knew about it being the last year, that's how the rumor of no SWW2016 started right after SWW2015 was over. For some reason upper upper management put the announcement on hold, why? we can all keep speculating on that

 

[Cynister]

I have fb friends that have clicked the link and it's still working for them

When I try it says the survey has already been sent