Odd booking with CRO

[ukwildcat]

Just thought I would post my recent experience booking a room with CRO.

We are going up for 1 night, staying at BC. We are going just for the night because friends of ours will be staying for the week, and we wanted to spend some time with them.

Well, I mentioned to the CM that we were meeting some friends there. She wanted to know how many were in our friends party for Grand Gathering stuff. I'm honestly not sure how many are in their party, pretty sure them plus us would give us over 8. But anyway, I wasn't sure, so I told the CM I wasn't sure. She said she couldn't book my room without that information or she would lose her job. What? I have never heard that before.

I asked her to forget I told her we were meeting friends, and she said she couldn't do that. So finally I just said our friends were staying off property.

I couldn't believe they weren't going to book my room. Anyone else have that kind of experience?

Anyway, have a good night everyone.

 

[mmmears]

That is bizarre!

I have been told diff things on each call.

One CM booked a room w/a AAA rate for us without our AAA number, and with minimal questions. Another one refused too, said she would be in trouble (so we had to go out to the car in the rain to get it for her).

One CM said she couldn't check hotel availability without ALL my info (these long calls for WDW marketing purposes are getting expensive). So I said I'd just call back and talk to someone else. That CM was great and looked it up for me, no problem.

Sometimes I cant tell if they are just misinformed, badly trained by Disney, or if they are just in a bad mood. I think Disney has so many employees they cant give all of them the training they need to have good customer service skills. My best advice is to politely say "thank you. I need to think about it" and call back and talk to another CM.