UGH!!!! Well, we had booked this villa a good while back and a friend of mine wanted to do WDW so I helped her plan it and she and her family booked this villa the week prior to our arrival. They left the morning of the day we checked in. We prearranged with the owner that any food, cleaning stuff etc. they had would be left behind for us (normally housekeeping would throw everything out.) This was confirmed as being fine. As well, my friend was leaving behind a pirate costume for Jacob to wear to the PPP. So, we arrive early on Sat. and the maid is still here, in her car are boxes of food etc. When we came in, there was nothing left in the fridge or boxes in the garage for us, she said she didn't know what we were talking about (yeah right), spoke little english. Alec made it very clear that what was in her car was ours and to return it to us. She went our to her car and passed him a box of stuff, wine and a full case of unopened beer (we found out later our friends had left us beer and wine for a thank you plus amoung other things, cleaning stuff with notes everywhere). Alec brought those things in and went back out and she was gone, with one of the boxes that had the pirate costume in it amoung other things. Very long story short, we called everyone we could, Alec was hung up on by the owner of the housekeeping and no one took responsibility and the owner stated the maid claims she doesn't have the costume. So if we hadn't of shoen up early that women would have taken everything. Really nice having to explain to the kids that the maid stole Jacob's costume. We are going to go out tomorrow before the PPP and see if we can pick something up.