oct cruise cancelled

[LAMPSKIES]

WDWGuru........have you considered sailing 10/31 and staying at WDW the following weekend? I see the problem as Holloween weekend. I'll bet there are many rooms available for Nov. 4-7th. JMHO

 

[CAMICKEY]

I do have to admit they are trying their best to "satisfy the customer" as much as possible. It is my feeling though, that it should not have been done in the first place. - Mike

 

[LAMPSKIES]

I agree with Camickey......especially on Holloween weekend.....which is usually a good sailing to be on!!!! If someone wants to "charter" the ship why not do it off peak??

 

[WDWguru]

It's not the Halloween weekend for us, it's more just DVC. The whole food and wine festival time period is very popular with DVCers, especially if you want to stay in the Boardwalk area. The way DVC works, you have 11 and 7 month booking windows depending on where you own, both of which have passed at this point. The fact that ANYTHING is available to us is a combination of it being a weekend (higher points, so many DVCers avoid weekend stays) and that member services is going out of their way to find us something. We were pretty amazed that we even had a choice of where to stay, to be honest.

 

[Cabin8538]

I understand DCL paying for the fee to change airline tickets. I am going later this year and have my airline tickets already purchased. I just repriced mine for the heck of it and the price of the ticket (for the convenient times I need) has gone up $500 for the 5 of us. What about that compensation????? That should be considered by them as well!

 

[CheapMom]

I am so sorry for all of you who were scheduled on that sailing. It is just wrong. I am extremely disappointed in DCL. Our cruise is scheduled to celebrate our 10th wedding anniversary- if they cancelled us I would be so mad- you just can't reschedule and make everything all better.
People have nonrefundable hotel reservations, airfare... all based on the cruise-
DCL- that was a truly classless move.

 

[Greysword]

I have an answer to my own travel insurance question.

My Travel Insurance provider for the 1/22 cruise is Travel Insured. I called and had the following conversation:


Does Travel Insured cover the cruiseline canceling my cruise date?

No, since it is covered by a refund or replacement policy of the cruise line.


Will Travel Insured refund my Travel Insurance Premium?

Yes, a full refund will be made upon notification. (Thus no money out for Travel Insurance).


Will Travel Insured pay the airline change ticket fee if I simply change my cruise dates?

Yes, they will pay the amount required to change the dates of my plane tickets (if DCL doesn't). This means I am not out a plane ticket and can use it at a later date. They will also change my policy end date to reflect any travel date changes.


The CSR informed me they will reimburse ANY prepaid items including hotel rooms if the hotel will not refund the money (or charges one night as a cancellation or no-show fee).

Research said Travel Insured was good. but I like my protection even more now!

Good luck!

www.travelinsured.com

 

[CheapMom]

I cannot blame the company that rented/chartered the ship. I'm sure they will have many children and families that would be negatively impacted now if boycotts or changes were made to them.

I have to agree that this is the fault of DCL- it's funny to bring up boycotting the company that chartered the boat but no mention of boycotting DCL- I guess everyone is just too darned hooked. If I had not already booked my cruise I could say with 100% certainty that this thread would deter me from ever booking with DCL.

 

[hometech99]

I cannot blame the company that rented/chartered the ship. I'm sure they will have many children and families that would be negatively impacted now if boycotts or changes were made to them.

too late. i already refied my mortgage and home equity line out of Wells.
(actually, I did this before I knew of DCL incident.)


anyway, gotta love those corporations that think the rest of us are plebes - read "Perfectly Legal" by Cay.

 

[jmminarik]

Originally posted by WDWguru
*SNIP*
priority waitlist status on our BWV reservation move.

While on the one hand it's good DVC is bending over and trying to help with this, how will this effect DVCer's who are on a 'non-priority' waitlist. Seems patently unfair for people who had no connection to a cruise to be pushed back in line for no reason of their own.

If Disney were really smart, they'd offer people's money/dvc points back and give people rooms on property with a LOS pass (whatever the marketing heads call it these days) at an All star resort. The 'loss' for Disney would be only on paper, the gain would be extra spending in the parks and a lesser or entirely mitigated PR fiasco.

Just my not so humble opinion.
-Joe

 

[WDWguru]

While I agree it's not necessarily fair to those already in line, I'm not sure what the solution is here. There is no equivalent to the Boardwalk view guarantee BWV room. That's why I made my plans at 11 months out to get it.

I don't think LOS passes and accomodation at All Stars is even close to equal. DVC resorts are deluxe, so at the very least they should put us up at a deluxe resort in the same area -- in this case Boardwalk Inn, Beach Club or Yacht Club. When we learned of our options and the points problem, we asked about availability at other resorts outside DVC, but they were unable to do that. The tricky part is, those are considered an outside trade with DVC points, so again member services would be dealing with an outside entity (Disney Resorts). They obviously wanted to attempt to solve things in-house.

It is a tough situation for them, but we did everthing right (booking at the first possible opportunity) and shouldn't have to give up our spot either.

 

[jiminyC_fan]

I say it is both Disney and the Corps. fault. You can't tell me that the corporation or whomever didn't realize that a ship scheduled to sail in 6 months was not booked and that it would affect many, many people. The corp needs to book ahead just like the rest of us. If they pressured DCL into booking then DCL needs a backbone. A corp. can book as soon as the dates are released just like the rest of us. I couldn't run a business and feel good about running over the "little guy".

Earlier in the thread Disneyallthetime made mention to my signature. It is so true. It IS old Disney. Present day Disney doesn't have a conscience.

 

[dclwdwlover]

Originally posted by disneybride96
And face it. Disney is a business whether we like to admit it or not. Lots of company's like to preach "customer service".... but get real. It is not because they want to be the "nice" company. They want your money and giving customer service is the way to get it. Disney probably took in published rates for every room on the ship for thoses days. No free upgrades, no package discounts....appartently a lot more profitable than a regular cruise to be able to offer vouchers and cost credits to the original bookers.

Sorry, but I don't agree with this at all. Disney may be a 'business', but it is a business catering primarily to families & (supposedly) trying it's utmost to attract a major portion of it's business through families. Actions like described by the poster of this thread do NOT promote that.

Even if Disney DID take in published rates with no perks, that should not entitle them to inconvenience all people who have previously booked a sailing with them. Simply offering a non-published sailing date to any companies that wish to reserve a ship would keep everyone happy. I'm sure the people that sail the chartered cruises would not wish for others to have lost their cruise vacation - nor would they like it to have happened to them.

I agree with the poster who said that WDW will suffer too - in several ways.
Many people book to visit WDW for days before or after their cruise OR have land/sea packages that the land will also not be able to be utilized & Disney will miss out on the $$ from that, plus all that would have been spent on food, gifts, etc.

Many may get a "sour taste in their mouth" for Disney altogether after being treated so inconsiderately & not visit WDW at all.

And then, the word gets around......

 

[gonna go cruising]

About a month ago, that was one of the dates I had considered doing a quick getaway cruise on. I am now so glad I did not as like all of the other cruisers who were bumped off, I would have many things to contend with to change plans.

I certainly hope that everyone gets things worked out. I think it is very unfair to bump anyone off to sell out to a charter. If that charter had been done early enough, this would not be a problem. I know if I had talked my parents into going with our family on this one they would never recommit to going again. Poor business practice on DCL part! Shame on them.

 

[LAMPSKIES]

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[LAMPSKIES]

Notice..........the 10/28 IS still available according to travelocity.....IF it is purchased in a land and sea package........interesting!!!!

 

[crisi]

My condolences to everyone who got bumped.

(October is the slow season - and while Halloween is a big deal to those of us with kids (or who are big kids) it may have never occurred to the travel planner and cruise coordinator that this was Halloween. I just did that with an event over Easter. I do blame both DCL and the company who scheduled it - these events should be planned before the cruise schedule is released to the public for reservations).

 

[DrCavin]

Originally posted by Grumbo
They cancelled that cruise Dr Cavin because of the Norwalk virus.
I think most weren't happy with the "way" in which it was done, as opposed to the reason.
DCL just didn't seem up to the task of dealing with that many people so quickly. (Then again I'm not sure if many businesses could have.)

Cheers,
Grumbo

Ah, I was really going to go into a tizzy if they allowed someone to charter the ship 3 days before your sailing & cancelled on you. Can't blame Disney on a virus

 

[Sammie]

Originally posted by Nick@ VB+OKW
This shows no "CLASS" for the DCL

. It shows $$$ talks and DCL could care less about families.

It shows that Michael Eisner is in charge and money talks.

 

[LindaBabe]

What company booked it so that we can start talking nicely about THEM!