Payment question? On Dec. 30th, I had my TA, Pay
DCL a $1000.00 USD payment onto my Amex card. The same day I paid my Amex Card by the same amount. Two weeks ago, I checked my AMEX statement online and noticed I still had the $1000.00 Credit in my account. I called me TA to ask if for sure DCL has gotten the payment because it is not showing up on my credit card. She said the payment DID go through to them, and that she wouldn't have sent me the updated invoice if DCL hadn't received the payment. Well, today is January 26th, tomorrow will be a full 4 weeks since the payment was sent to DCL, and my credit card has STILL NOT been charged with the amount. I called AMEX, and even they say, there is no such charge on my credit card.
Obviously, there was likely a typo at some end when entering my credit card number, either my TA or DCL has made an error, and I think someone else's credit card has been charged.
I've called my TA now and have left a message, but have yet to hear back from her.
Is there much else I can do? She says, DCL has my payment, yet I haven't been charged for it and I'm horrified to think that someone else inadvertantly has
update: TA double checked my CC number and then did check again that number with DCL. YES they have the right number. AND DCL HAS the money, BUT the charge has never showed still, onto my Amex account! So did I just get a thousand off the cost of my trip? LOL. The CC company says DCL will have to call Merchant accounts to verify the info, but really, why would they? They have their money. (I would like them to, to clear this up, but TA says they likely won't as they've made no mistake, they have their money). I've never heard of anything like this happening before!
I just told my TA to have DCL charge another thousand onto that card (I've got the money), and we'll see if this one goes through, and then I'll only be one month away from having our trip paid for instead of two months away. Then DS12 can get his much needed braces!!