... now our flight's been changed too!

[Pootle]

wish VIRGIN AND BA would all hurry up and start flying out of Scotland

BA do internal flights for £49 to Gatwick when booked as part of a BA holiday. I don't know how they are from Scotland, but the timings from Manchester are pretty good.

 

[Miffy2003]

BA economy seats have footrests - one of the reasons I prefer BA to Virgin

I never knew that Hilary!!! Great news as I am flying with BA next month

 

[Hilary]

I never knew that Hilary!!! Great news as I am flying with BA next month

Now I've said that, I hope all the BA aircraft do!

We've definitely had a footrest on at least two return trips (four flights), so I hope you get them on yours. I also liked the BA headrest side 'flaps' which move inwards to support your head if you want to nod off

 

[cockayh]

Oh Hilary, I’m so sorry, I just got back yesterday and was prepared to come here and give you my review of the Premium cabin on Britannia that I promised you. But it sounds like you won’t be needing this any longer!!
I can however tell you that unfortunately I found Thomsonfly’s customer service to be extremely lacking.
My Flight out on the 24th was delayed by 24 hours!!!!! The plane was hit by lightning when it was coming in to land at Birmingham airport that morning. I understand completely that this was not Thomsonfly’s fault, however I have issues with the way that we were treated. We were told nothing, just that there was a technical fault with the aircraft!!! They kept coming back and saying that they would have more information in an hour, and when that time came they would say the same again. Also the people doling out the info weren’t even Thomsonfly people; they were the airport’s ground staff. We were told various bits of info when people started to get angry. There were claims that the plane was a write off, that it just fell out of the sky etc. They told us another plane was being brought over for us, then we were told it wasn’t because it wasn’t big enough. We were told lie after lie, they would contradict themselves constantly. And all they gave us by way of refreshments in the 11 hours we were sat in the departure lounge, were 3 x £1 vouchers each for use in the airport cafes. Well this barely even got you a bottle of water, let alone a meal. All Burger king would give you for that much was a chicken burger!!!!
We were eventually moved to a hotel, fed the most awful thrown together meal, late at night (they ran out of food after half an hour) and told to be outside for coaches at 4.15 the next morning. There was only one coach to take all 315 of us to the hotel in batches, and possibly 2 the following morning taking us back to the airport. Once we got back to BHX, we found only 2 check in desks open to check in all 315 of us!!!! We were however given £7 of vouchers each for breakfast.
When we finally made it to Sanford, (on the written off???? But mended plane!!!!) we were handed leaflets detailing the delay times “for use with claiming back money from your insurance policy” nothing at all mentioned about compensation for a missed day of holiday. Oh and by the way the times were completely wrong on this information sheet.
All in all the flights are quite good, if you fly premium. But when something goes wrong you just can’t count on the cheap companies for customer service. I am very glad that I have booked BA again for my December trip.

Hayley

 

[Hilary]

Hayley, that sounds horrendous! As you say, a lightning strike is nobody's fault but it's the way a problem is dealt with that makes a good customer service operation stand out from the bad. 24hrs delay? Good luck with your insurance claims!

Maybe this is the plane we should be having on Friday, but it's still out of service? Thomson have told me they have no reason, at this stage, to think the return flight will be changed from the expected aircraft, so I'm keeping my fingers crossed we'll still be in our Premium seats coming home! I'm pretty much prepared for anything to happen now